Megaphone phone support for individuals. How to contact the megaphone help desk

Any mobile operator that provides its services to the public must work closely with each of its subscribers, help him in case of difficult situations, advise and give effective advice. It is this role that the technical support service for subscribers should perform, which can be contacted by calling certain numbers or asking questions online.

Call to the Megafon hotline from Mobile.

Megafon customer support center has posted its contact details on the official page and now we will explain to you how best to contact the support service if necessary.

Technical support Megafon. How to call?

Phone support is unified for all regions of Russia. All numbers by which you can get help are indicated in the contract for the provision of communication services or in packages with SIM cards.

For a quick connection, dial on the phone:

If the subscriber has forgotten the number, you can always look into the phone and use the special Sim-menu installed in every modern smartphone.

Megafon technical support phone, technical support service and operator assistance

No matter how reliable a mobile phone provider or representative is, no subscriber is immune from problems. Sometimes they have problems with communication, questions arise related to the charging of calls or messages, payment for packages, questions regarding certain services and options, and so on.

That is why the round-the-clock technical support service is very important in the complex work with the provider's subscribers. Both individuals and legal entities can call the Megafon support service.

With this service, you can

find out about the availability of money on the balance sheet,
about subscriptions that are connected to this number,
find out the causes of communication problems
and so on.

Megaphone in roaming. How to contact support?

Megafon subscribers whose phone is outside the region with them very often face a variety of communication problems. And in order for subscribers of a mobile operator to receive assistance at any time of the day, the provider's specialists created a special number.

You can call this number not just from any region of the country, but from anywhere in the world. And if you are a Megafon subscriber, then these calls will be completely free for you.

By the way, calling the technical support service of another provider while in roaming status is completely useless - you need other numbers for this.

By calling this number, you can not only use the services of the robot, but also contact the operator, who will help with advice, having carefully listened to the question that has arisen.

Do you use the services of numbers of other operators and do not know how to get through to Megafon support?

Megafon support service is ready to help subscribers of other operators, such as Beeline, Tele2, MTS. For subscribers of the above mobile operators, a number is valid

This number can also be used by those subscribers who are trying to reach the support service using a landline phone.

As perhaps all subscribers of any mobile operators know, despite the fact that today there are a fairly large number of various auxiliary services that help optimize the use of services, many issues can still be resolved only with the qualified help of the operator's employees from the contact center. Therefore, we want to pay attention to the main issues that relate to the Megafon call center phone.

MegaFon call center phone number

Today, there are several ways to make a call to the operator's contact center, the most important of them, which each subscriber must know in order to be sure that at any time he will be able to reach a specialist who can resolve the issue, is as follows:

MegaFon call center phone number when calling from a mobile phone -;

Call center when calling from a landline phone - ;

This is a short code, which, of course, the operator will not immediately answer you. All that you will hear when dialing the specified number is a voice menu that filters incoming calls on various topics.

To dial to the operator, you will need to follow the corresponding menus of the voice assistant, as this allows Megafon to filter incoming calls by topic, directing subscribers to operators of the corresponding specialization.

In addition, you need to understand that the specified phone number of the Megafon call center is valid for use both for subscribers from St. Petersburg and other North-Western regions, and for users of cellular services in Moscow, Tula, for example.

Dialing to the contact center from other countries in roaming

If you are outside the Russian Federation and you need to contact the Megafon call center operator to clarify any questions, this is not a problem, since the company has implemented a separate service center for roaming customers.

You can reach the MegaFon contact center from roaming at +79261110500

Note that it is necessary to dial the number with the obligatory indication of "+7". Calls to the contact center at the specified number, even if they are abroad, are provided to Megafon subscribers completely free of charge.

Contacting Regional Customer Service Centers for Help

Now that you know how to call the Megafon call center, we wanted to consider another very important issue, which is how to ask for help directly from the employees of the regional customer service centers of the cellular company.

It's no secret that in each of the cities there are Megafon offices, where you can always get advice on all your questions, apply for a replacement or restoration of a SIM card, etc.

Of course, before contacting the place directly, people want to clarify the availability of certain services, or simply find out the working hours of offices. Fortunately, in the modern world, this is not difficult to do. All you need is:

Network connection;
Any search engine.

To clarify the phone numbers of offices, you just need to enter a query like "Cent Megafon Moscow" in a search engine. In the search results, you don’t even need to follow the links, because the search engine will immediately display information about the nearest Megafon customer service offices, as well as their phone numbers.

Using the information received, you will be able to contact the employees of the service centers and clarify all the data you need, after which you can go directly to the office if such a need is still relevant.

In this article, subscribers of the mobile operator Megafon can find the necessary telephone reference numbers mobile operator Megafon. Megafon support specialists will help you enable or disable the options you need. And also suggest a way to solve other problems related to the services and tariffs of the mobile operator Russia Megafon "1" ...

Megaphone help. Reference operator megaphone. Service, reference numbers, telephones.

Contact center phone. Phone number and help center Megafon.

Megafon - Reference Phones.

AT Contact Center you can call from a Megafon mobile phone using a short, reference number 0500 , or from a landline phone or another mobile network by number +7 926-111-05-00 or 8-800-550-05-00.

Ask a question by sending a free SMS message (from a megaphone phone) to a number 0500 . Or use the automatic voice assistant by calling the number 0505 . And also, through the feedback form: on the megafon website

Free call to help desk Megafon

For operations of the same type: checking the balance, finding out your tariff, connecting, disconnecting options - there is an alternative way to inform the Megafon subscriber. Using USSD commands or via the Internet: in your account on the Megafon website.

For balance checks(how much money is on your Megafon phone), dial the command *100# and press call.

You can get information about the parameters of your tariff, the balance of funds and other information in the following way:

ussd request *105*2# or *225# , allows you to find out the name of the tariff plan of your phone

To find out your number, dial *205# .

To activate the "Promised Payment" call the number 0006 or type command *106# , or send an SMS indicating the amount to the number 0006 .

Additional Information:

The most complete and detailed information about reference phones, USSD commands is located on the website at www.megafon.ru.

Here you can find out how to call a mobile operator from a mobile operator to a megaphone contact service center. Information about the reference numbers of the megafon company center, help sms, help service link to the official website www.megafon.ru.

One of the most common mobile operators in Russia is Megafon. At the same time, it is the most feedback-oriented with its customers, so it will not be difficult to contact the operator. Many subscribers still do not know all the ways to call a megaphone operator, so this issue is very relevant today.

Megafon appreciates each of its clients, so the operator does not avoid direct dialogue with the subscriber. If such a need arose, then everyone can call the service tel. and chat with a "live" consultant who will definitely solve all the questions that the client has.

The company is also working on alternative ways to communicate with the subscriber, so today you can contact a support center representative not only by calling the call center, but also via SMS, e-mail or online.

How to call a Megafon operator by a short number

Almost every subscriber knows the short number 0500 used to communicate with a customer support center specialist.

Having typed it, you are immediately connected to an autoinformer, which allows you to solve most of the typical tasks and problems, such as balance status, changing the tariff plan, participating in promotions, connecting additional services.

However, in addition to the answering machine, this short number can also be contacted by an employee of the customer support center. To do this, after connecting, you must press the button "0" in the tone dialing mode, after which the robot will inform you that your call is being redirected to a free specialist.

An alternative way is the key combination "9" and then "0". It also allows you to contact a "live" person, but at the same time, you have to listen to the information in order to wait for the next voice menu.

Please note that calls to the short telephone number 0500 to connect with the online support consultant are available only from Megafon numbers.

Megafon operator numbers for communication from a mobile phone

You can get through to a support service representative in another free direction +7 926 111 05 00. This number is an alternative replacement for the short 0500. Calls are absolutely free from Megafon SIM cards.

We contact the Megafon technical support service from a city number

To contact the support center, it is not necessary to call from a Megafon SIM card, because there are other options in the client's arsenal. One of these options is a call from a landline phone or from a third-party mobile operator's number.

Various situations happen in life, and sometimes there are times when it is not possible to call from a Megafon number.

No problem! In this case, dial 8 800 550 05 0000. The call is free of charge both for landline numbers and for phones of mobile operators.

At the same time, it is worth noting that after making a call, you will not have to listen to an answering machine and wait for a connection with a consultant, since a customer support center employee will be on the line with you immediately after the answer.

In addition to a single federal phone, Megafon offers its customers a list of city bodies. number to contact the support center:

Bryansk city and region - 8 4832 300 500;
Vladimir and the region - 8 4922 600 500;
Kaluga and the region - 8 4842 400 500;
Kursk city and region - 8 4712 745 500;
Orel and region – 8 4862 630 500;
Ryazan and Ryazan region - 8 4912 510 500;
Nizhny Novgorod and the region - 8 831 4131 500;
Tula and region – 8 4872 790 500 .

How to call a megaphone operator from a roaming phone

In the event that you are not in your home region, but within the Russian Federation, the concept "intranet roaming". In this case, any of the above methods is suitable for contacting a specialist. Just use one of the phones to connect to the support center:

Short tel. – 0500

Federal - 8 800 55 050 00.

As well as a number for calls from landlines and third-party operators - +7 926 111 05 00.

If the subscriber is outside the Russian Federation, then the concept of "international roaming" and the only way to contact a consultant is +7 926 111 05 00 . Dial a phone number should only be in this format with the prefix "+7". The call is also free.

For corporate subscribers who are in the coverage area of international roaming, short phones 0500 and 0555 remain relevant. The algorithm for communicating with a support service specialist is quite simple: after dialing a short phone number, the call is dropped and your device immediately receives a call from tel. Megafon +7 928 111 05 00 or +7 926 111 05 55. Incoming calls from these phones. free.

Other ways to contact the operator

You can ask a specialist a question by sending a text message to 0500. According to representatives of Megafon, the answer will follow no later than 10 minutes after sending the message.

In addition, you can chat with a representative of the company online. To do this, you need to use the service "Online consultant" on the company's website.

Before starting a dialogue, indicate your name and contact phone number, you should also indicate the subject of the question correctly so that the person who will talk with you is as competent as possible in this matter. After sending a message, you will receive a response within a few seconds, depending on the degree of workload of the call center.

I would also like to remind you that many problems can be easily solved directly through "Personal Area", where you can independently change the tariff plan, check the balance, activate or deactivate additional services, and view statistics.

Most of us at least once faced with the need to call a mobile operator. The Megafon support phone is available to any subscriber, as well as other ways of contacting the company's specialists. Below we present all possible options.

Call to technical support

Megafon has a unified customer support service with a well-organized call center. For the convenience of customers, in particular, to provide them with access to timely assistance on various issues, a two-stage telephone consultation system was introduced here.

The first step is a virtual assistant.

This robot has a name, it can do much more than a regular autoinformer, and it is very convenient to communicate with it. More precisely, with her - her name is Elena. In Megafon (support service), communication with a virtual operator is carried out at the following numbers:

0500 - free phone number Megafon (support service).
8 800 550-05-00 - Megafon operator support phone for calls from fixed devices and mobile other mobile providers. The call is charged according to the tariff.

Please note: with the help of this consultant, you can: connect and disconnect services, get information about the balance, tariff and payment methods, select a new plan and switch to it, block a phone number, restore it, etc.

The second step - connection with a “live” specialist

Despite the versatility of the virtual assistant, some things are beyond its competence. And if you have just such a case, Elena will redirect the call to the phone of a real specialist. Here you will not have to dial additional numbers - you will only need to wait for the operator's response. Sometimes this happens very quickly, and sometimes it can take a while.

Before calling Megafon support, you need to prepare: a specialist will ask you for your first name, last name or other data needed to confirm that you are the real owner of the phone number.

If your problem is related to the terms of the service agreement, put it next to you even before the call. The question concerns the movement of funds on the account - open on the screen or print the details for the desired period. And so on.

Chat with the operator: on the website and in the mobile application, via SMS

Sometimes it’s more convenient not to call Megafon (customer support center) to a toll-free number, but write. This can be done from a computer, tablet or in the Personal Account mobile application. The instructions below can be followed from any of the mentioned devices.

We go to the site / open the application on the phone, log in.
The desired button is located at the very bottom of the screen - scroll it, look for "Contact support" and click on it.

Another window will open, in it you need to select “Open chat”.

Further, as in a regular messenger - enter the text and click on "Send".

The virtual consultant will answer in just a few seconds. You can also ask her questions in ordinary sentences, but the clearer the wording, the faster you will get the right answer.

Please note: the system here works on the principle of calling Megafon to a technical support phone number from a mobile or stationary device, as we discussed above. First, the robot Elena answers, and then, if necessary, she will reconnect you to a real specialist.

SMS to phone number 0500

This is round-the-clock technical support for Megafon clients, an analogue of a chat with a virtual consultant Elena. It may not be as convenient, but it has two advantages:

You don't need internet to use it. These are regular SMS messages, for which a cellular signal is sufficient.
You can contact support via SMS even without a modern phone - all the necessary commands can be entered from the keypad.

To use this service, you need:

Create a new message.
Addressee - 0500 (this is Megafon technical support, a free phone number), the text is your question in a few words.
Click "Submit" and wait for a response.

Further, everything is exactly the same as in a chat via chat: the robot answers, maybe asks some questions, offers options for solving your problem. If necessary, he offers to contact a “live” operator by phone.

Feedback form

As you already understood from the name, this option for contacting Megafon technical support online involves filling out a form consisting of 9 fields. And this was not invented in order for subscribers to waste their time - a structured presentation of information speeds up the processing of a request and, accordingly, reduces the response time for the sender.

How to use:

We go to the official website of Megafon.
Scroll up the screen.
At the bottom of the page, under the information blocks, you will see the “Support”, “Frequently Asked Questions” button, click on it.

In the right half of the next window, in the “Didn’t find the answer?...” section, click on “Contact us”.

You can fill out the form both from a computer and from a phone.

Important: a correctly chosen (from the list in the form) topic of the appeal and a clearly formulated question are a guarantee that your message will immediately reach the specialist of the required profile and will be processed in a timely manner.