How to determine by the track number where the goods. What is the difference between registered and regular mail services? If the address is incomplete, the package will be delivered

Russian Post - how to find out where the package is

One of the most proven and simple methods to find out where your parcel is through the Russian Post is tracking postal items by item number.

To find out where a particular product is being shipped, recipients and senders need a consignment note number or a track number, in short TTN. Such data is received by the sender when processing documents at the branch. The declaration consists of 11 or 14 digits, which are shown in the upper left corner of the document. These numbers are entered in the column called "Tracking Number", and click "Track". And after 2 minutes, the exact location of the goods of interest is known.

It is impossible when the transfer is sent from branches. Such branches are located in small settlements and do not have their own base. This is the main reason that the shipment will take place in 2-3 days, respectively, the registration too.

Immediately after it enters the department that has its own base, it will be registered. Only after passing through this procedure is a special number assigned, and then it is allowed to find out the location.

Use our handy tool and track the location of the mail.

Tracking international shipments

International shipments are serviced by the Russian Post International group. A young service that tries to serve customers as comfortably as possible for each of them. When sending, the sender receives a tracking number. If it is available, they will find out where the cargo is at any stage of delivery. Abroad, delivery from this company is carried out by courier in the hands of the addressee.

Everyone can try to use the international service and feel that the world is, in fact, much closer.

What shipments can be tracked

Modern senders send everything, literally. It could be:

• registered letter;
• Appliances;
• products;
• furniture.

"Mail of Russia" can even send vehicles. But this is not the whole list of possible assortment. In addition, a person will have a declaration on hand, with the help of which it is not a problem to find out the exact location of the cargo. And you can do this without leaving your home, the main thing is the presence of a computer and access to the Internet.

How to track a parcel by the name of the recipient

You can receive and track only by TTN. We recommend checking with the sender. If this is not possible, and the express invoice number is lost, no need to worry! It is worth contacting the nearest department, where the TTN number will be quickly restored. To resume, the employee of the company will require a passport and a phone number.

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

The national postal operator of the Russian Federation "Post of Russia" receives, sends and delivers postal items on the territory of the Russian Federation and other states. In the branches of this national postal operator, the dispatch and receipt of both domestic and international parcels are processed.

If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identification number consisting of numbers, and for international shipments, an identification number of 13 characters (numbers and letters of the Latin alphabet) is assigned, similar to RA123456789RU.

Both numbers comply with the S10 standard of the Universal Postal Union and both the sender and the recipient of the postal item can track the parcel on them.

Russian Post tracking mail

Russian Post tracking works for both domestic and international shipments, including EMS express shipments. Shipments across Russia have a tracking number consisting of 14 digits, the first 6 of which are the sender's postal code. Outgoing international shipments have a track number similar to AA123456789RU, where the first 2 letters indicate the type of shipment.

How to track a parcel in Russia?

In Russia, the parcel is easy to track. To do this, you need to know the track number of the parcel. Only 14 digit numbers of domestic parcels and 13 digit numbers of international shipments can be tracked at the Russian Post.

Enter your departure number in and our service will track your parcel at the Russian Post through the official website, and also check all the necessary foreign delivery service websites.

Russian Post tracking parcels by postal ID number

Postal identifiers are a special combination of letters and numbers that allow the postal service to uniquely identify a shipment. There are countless postal identifiers, however, Russian Post only supports tracking for two types, these are international shipments of the International Postal Union, and tracking shipments within the country.

The parcel identifiers of the International Postal Union consist of 2 letters of the Latin alphabet, in which the type of shipment is most often encoded, followed by 8 digits and the last 9 digit is the checksum, at the end there are 2 more letters, and this is always the code of the country of departure.

Shipments within Russia are assigned a 14-digit numeric code, and the first 6 letters are the index of the post office from which the parcel or letter was sent.

How to find a parcel by Russian Post tracking number

The parcel is easy to find by postal ID or tracking number. Domestic parcels consist of 14 digits and begin with the index of the department from which the parcel was sent and looks like 39401900000000.

International incoming and outgoing parcels can be tracked by a special number accepted by the International Postal Union, it looks like Rx000000000CN. The first 2 letters indicate the type of shipment - registered or not, small package, parcel, letter, followed by 9 digits and the last 2 letters indicate the country code of departure.

ZA..LV, ZA..HK, ZJ..HK parcel tracking

Shipments with tracking numbers of the form ZA000000000LV, ZA000000000HK - Simplified Registered Mail - a type of postal item created by Aliexpress together with the Russian Post to reduce the cost of delivering inexpensive goods from Aliexpress.

Shipments with type tracking numbers ZJ 000000000HK- a type of postal item, created by Joom Logistics in conjunction with the Russian Post, to reduce the cost of delivering low-cost goods from Joom.

Such parcels have only 3 statuses:

• Accepted at the post office
• Came to the place of delivery
• Received by recipient

Parcels are not tracked at all stages of the journey, but all important information is present. It is important for the buyer to know that the goods were physically sent and arrived at the post office, and by the number ZA..LV, ZA..HK the parcel will be found and issued at the post office.

Parcels are delivered to Russia by Latvian Post (ZA..LV) and Hong Kong Post (ZA..HK), but the goods themselves are in China, so it takes some time until the order is transported from the seller's warehouse to the Latvian or Hong Kong post office.

The Cainiao service from Aliexpress shows the intermediate statuses of delivery to the territory of Latvia and Hong Kong.

On our Parcels service, you can track all possible statuses of ZA..LV, ZA..HK parcels in Russian.

Deciphering the track number ZA - Simplified Registered Mail.

Russian Post Tracking

Tracking Russian Post from China, Pandao, EMC and other shipments is no different from all other registered parcels. Just enter the 13-digit tracking number of the parcel, and our service will check it for all the necessary delivery services, including the Russian Post.

Remember, however, that tracking in Russia only works for registered international shipments, and for example, tracks like UC..HK or UA..HK and the like cannot be tracked when they enter the territory of Russia.

Parcel status Russian Post

Let us consider in more detail all the possible statuses of international parcels sent to Russia and delivered by the Russian Post, so that it is easier for you to understand where the parcel is and how long it will take.

Accepted at the post office

Assigned track number

Left the place of reception what does it mean

Awaiting shipment from China, Singapore, Finland, Hong Kong, Spain

Arrived at the border of Germany, Italy, France, Spain

How to track the movement of a parcel from abroad?

To track the movement of international mail (IGO), a postal monitoring system has been developed, the main tool of which is a unique tracking number - tracking number. This number consists of numeric and alphabetic characters, and is also duplicated in the form of a barcode. Modern postal logistics terminals are equipped with barcode scanners, and when an MPO passes through such a terminal, these tracking numbers are read and sent to the servers of the international postal monitoring system.

Thanks to this system, it is very easy to find out the location of IGOs. This can be done on the websites of state postal services or private logistics companies. In addition, there are convenient tracking services - trackers that combine tracking systems from many countries and private carriers.

What is a tracking number?

Tracking number is a tracking number provided by postal services to track the movement of your cargo. The tracking number is standardized by the Universal Postal Union and has a strict structure.

The standard international tracking number is XX123456789XX:

• the first letters indicate the type of shipment, for example, CA-CZ - package with tracking, EA-EZ - express package sent by one of the international express delivery services, such as EMS, RA-RZ - small order package with tracking, LA-LZ - small package without tracking
• then comes a unique eight-digit code, and the ninth digit is a test value calculated using a special algorithm,
• the last Latin letters indicate the country from which the parcel was sent, for example, CN - China, US - USA, DE - Germany.

Official and complete information is available at the link (PDF document, English).

Use the form provided on the UPU website (Excel spreadsheet) to check if the tracking number complies with the standard.

The seller provided a tracking number, but there is no movement of the parcel.

• Information may enter the mail monitoring system with delays. The normal situation is a delay of 3-5 days.
• The seller provided a pre-reserved number, but the actual package has not yet been sent. Wait 3-5 days and clarify the situation with the seller.

I just paid for the order, and the seller has already given a tracking number. All this is suspicious.

There is nothing suspicious in this, because abroad there has long been a system for reserving postal items, which are redeemed in advance. The seller only needs to enter the addressee's data and print the finished form with a tracking number.

What information can I get from my tracking number?

The following information can be obtained from the tracking number:

• method of sending MPO;
• from where (export) and where (import) the IGO is moving;
• find out the stages of the movement of IGOs ​​- export, intermediate points of delivery, import, customs clearance, delivery to the addressee on the territory of the recipient's country;
• mass of MPO (not always provided);
• Full name and exact address of the recipient (usually this information is available on the official trackers of postal and courier services).

Judging by the track number, the parcel is sent to another country.

• The seller mistakenly provided the track number of another package or mixed up the numbers. Please clarify this point.
• An error has occurred in the mail monitoring system. The parcel will still be delivered to its index and address.
• The seller deliberately provided a different track number, the parcel might not be sent at all, hoping for a lack of experience or inattention of the client. This is often the fault of Chinese sellers.

The IGO tracking number has a non-standard appearance. Why?

The standard tracking number of the form XX123456789XX is specific to national postal operators that are members of the Universal Postal Union (UPU). Getting a custom tracking number has several common causes:

• the parcel was sent through large private delivery services - DHL Express, UPS, Fedex, SPSR, Meest, etc., which have their own internal standards for generating a tracking number. Usually this number has only a numeric format and is tracked on the websites of these services or on aggregator trackers;
• the parcel was sent from China through local carriers.
• the seller made a mistake when writing the tracking number. Here it is necessary to clarify with the seller the correctness of the provided number;
• the seller provided a knowingly false tracking number in order to deceive the customer. This is typical for Chinese sellers from Aliexpress. In this situation, only a dispute will help.

I was sent an order through the national postal operator, but they did not provide an international tracking number. Why?

Not all mail items automatically receive an international tracking number. The fact is that all IGOs ​​are divided into "small packages" and "parcels". A standard small package (package) is considered to be a shipment weighing less than 2 kg and a tracking number is not assigned to them. In some cases, it is possible, for an additional fee, to register such an IGO and receive a tracking number. IGOs weighing more than 2 kg fall into the category of parcels and they are assigned a tracking number, but even in this case it does not always have an international format. Parcels are divided into ordinary and priority (registered). The latter have an international tracking number.

Who should give me the tracking number?

In the case of purchases in foreign online stores and auctions, the tracking number is provided by the seller after payment for the order.

What determines the speed of MPO delivery?

There are a lot of conditions and factors here. The main ones include:

• choice of delivery method - regular or priority (express) mail;
• choice of delivery operator - the state postal service or a private express carrier. The speed of delivery by private courier services can be 3-5 times faster than using conventional postal services;
• features of the work of postal operators in a particular country. For example, USPS US mail is much faster than Russian Post;
• distance between sender and recipient;
• from the time of year, weather conditions, cataclysms. For example, during the period of Christmas sales and New Year's hype, the flow of parcels increases dramatically and postal operators do not have time to process all the parcels on time. This leads to delays.

When exactly will I receive my package?

There is no exact answer to this question. In this case, it is much more accurate to operate with the concept of the expected delivery time. The website of each national postal operator has information on the average delivery time in one way or another to a particular country. Stores also provide this information when choosing a delivery method.

A clearer situation is with courier carriers - DHL Express, UPS, Fedex, SPSR, etc. In 80% of cases, delivery is carried out on the same day or in the next 3 days (if there are no problems at customs).

The delivery time for standard MGOs to Russia from the USA and European countries varies within the following time limits:

• EMS departures - 7-14 days.
• Registered parcels and parcels - 14-30 days (depending on the distance from the key centers of international mail exchange).
• Simple packages and parcels - 18–40 days.
• The average delivery time for parcels and parcels from China and Southeast Asia is about 21-40 days.

I was sent a parcel weighing 1 kg (for example), and according to the track number in Russia, the weight became 0 (or much less than 1 kg). What is it connected with?

This is a very common situation when, after being exported to Russia, the package “loses weight” right up to 0 grams. It's just that some sorters are too lazy to weigh each IGO and enter this data into the tracking system.

The second option is sadder. If, at some stage of delivery or customs clearance, the parcel has sharply lost weight, then this may indicate the theft of the investment. This is a direct reason to insist on opening the parcel at the post office upon receipt. A parcel with a difference in weight must have an appropriate act.

Parcel DHL Express, UPS, Fedex detained at Russian customs (sent to the store). For what reason?

The most common reason is exceeding the investment value limit for courier IGOs, which for Russians is 200 euros. You can read more about the features of the work of courier services in our articles:

Also, some courier services organize delivery only to large cities of the Russian Federation, and if you are a resident of a small city on the periphery and do not have the opportunity to come to the company's office, then the parcel will be sent back.

My parcel ended up in another country. What should I do?

There are two possible reasons for this:

• The parcel is delivered in transit through third countries and the final destination has not changed. There is no need to worry, this is normal practice. Especially when delivered by courier services.
• The seller mixed up the tracking numbers or incorrectly provided the delivery address. This happens extremely rarely and here you should solve the problem directly with the seller.

The package was sent from the USA via USPS. What is it and where to track such parcels?

Packages sent by USPS can be tracked on the official USPS website or on our tracker.

Most Common USPS Statuses

Electronic Shipping Info Received - received information about the mailing in electronic form.

Shipment Accepted - accepted from the sender.

Arrived at Sort Facility - arrived at the sorting center.

Processed at USPS Origin Sort Facility - The mail item has been sorted at the receiving post.

Dispatched to Sort Facility - left the sorting center.

Notice Left (Business Closed) - the postal operator attempted to deliver the parcel, but delivery did not take place, because. the delivery location was closed. The recipient was given a receipt.

Processed Through Sort Facility - The postal item has left the sorting postal node in the direction of delivery (export to the country of destination).

Customs Clearance - transferred to customs.

Customs Clearance delay (Held in Customs) - the package is delayed at customs.

Customs clearance processing complete - customs clearance is complete.

Delivered - delivered.

How do I know if a USPS mail item has left the US?

Most often, IGOs ​​leave the United States when the following statuses are assigned:

• Processed through USPS Sort Facility, JAMAICA, NY 11430
• Processed through USPS Sort Facility, LOS ANGELES, CA 90009
• Processed through USPS Sort Facility, CHICAGO, IL 60666
• Processed through USPS Sort Facility, MIAMI, FL 33112
• Processed through USPS Sort Facility, CHICAGO, IL 60688
• or International Dispatch

Where can I get information about the work of the German Post Deutsche Post DHL and where can I track packages from Germany?

Detailed information about the work of the German state post and ways to track IGOs ​​from Germany can be found in our

Shipping from England via Parcel Force. What's this?

Parcel Force is the express delivery arm of Royal Mail Royal Mail. On the territory of Russia and the CIS countries, Parcel Force shipments are delivered by local EMS services. You can find out detailed information about the work of the Royal Mail of Great Britain Royal Mail from ours.

Shipping method on eBay - International Priority Shipping to Russia. What does it mean?

In this case, delivery to Russia is carried out under the terms of the eBay Global Shipping Program, which implies the presence of an intermediary in the United States at the stage of delivery. More information is in our.

The online store has direct delivery to Russia (CIS countries) through Borderfree (FiftyOne). What is this company and where can I track the progress of my order?

Borderfree is an American logistics company that provides US stores with order delivery services for international customers. The company operates on a conventional sweat forwarder scheme, meaning it picks up orders from stores in its warehouses in the US and then forwards them to a customer outside the US. The company charges a fee for its services. Borderfree's contractors for delivery to Russia and the CIS countries are the courier companies DHL Express and SPSR. You can track the movement of parcels on the company's website by order number and email address.

Delivery from China (Aliexpress and other stores) via Swiss Post and Sweden Post

Recently, many sellers on Aliexpress offer a choice of delivery through Swiss and Swedish postal operators. For many, this raises a logical question - what does China and Swiss Post have to do with it ?! The thing is that Swiss Post and Sweden Post have representative offices in China and deliver parcels from China with a transit point in Switzerland and Sweden, respectively. The Chinese began to use the services of European carriers due to the serious bans of the China Post, Hong Kong and Singapore on the shipment of Li-Ion batteries. Delivery scheme: Singapore - Switzerland/Sweden - Russia (other countries). The track number for such shipments is RXXXXXXXXXXCH for Swiss Post and RXXXXXXXXXXSE for Sweden Post.

You can track on the Swiss Post website www.swisspost.ch and Sweden Post website www.posten.se

My parcel was lost (attachments are damaged, completely or partially missing). What should I do?

If the parcel was lost, you should contact your post office and write an application to search for the parcel.

In order not to become a victim of unscrupulous customs or postal workers and not to get a brick instead of an iPhone, you should familiarize yourself with receiving parcels at Russian Post offices

What does the status “sent to airline” mean? How long will the parcel go after receiving the “sent to airline” status?

“Sent to airline” is the last status that a package can receive while in China. Once the package has received the status of “sent to airline”, it is no longer under the control of China Post. As a rule, the parcel arrives in the country of destination within 2-4 weeks from the date of receipt of the "sent to airline" status. Typically, the "sent to airline" status does not change until the package reaches its destination or is delivered to the recipient.

Be careful if more than 30 days have passed since receiving the “sent to airline” status, and you still have not received the package. Perhaps it was lost or its shipment was delayed in another country. In order for the seller or store to return your money, you need to file a claim.

What does the “Import Security Scan” status mean?

If your package received the status “Import Security Scan” (“Checking packages received from abroad”), there are three options:

1. If the parcel was originally sent from outside of China, and the LOCATION column indicates a city in China, for example, Beijing, Shanghai, etc., this means that the parcel was delivered to China and will be delivered to the recipient after customs clearance. See the question How to get a refund for a lost package or a package that was delivered for a very long time.

What does the status “Import Customs Scan” mean?

If your package received the status “Import Customs Scan”, there are three options:

1. If the package was originally sent from China and the LOCATION column shows a city in China, such as Beijing, Shanghai, etc., it means that the package was sent back to China from abroad. As a rule, the package is sent back to the supplier, and the recipient will receive it later if the supplier pays an additional shipping fee and sends the package again.
2. If the package was originally sent from China and the recipient's country is indicated in the LOCATION column, this means that the package was delivered to the customs office of the country of destination and will be delivered to the recipient after customs clearance.
3. If the parcel was originally sent from outside of China, and the LOCATION column indicates a city in China, for example, Beijing, Shanghai, etc., this means that the parcel was delivered to China and will be delivered to the recipient after customs clearance.

What does the status “In Customs-Control warehouse” mean? How long will it take?

The status “In Customs-Control warehouse” means that the package is in a customs warehouse awaiting inspection before export or airmail.

What should I do if the status of my package does not change from the status of “Export Security Scan”, “Export Customs Scan” for a long time?

What does the status “Success find: 0 items!” mean? or “China Post has not received the parcel”?

If you have tracked the parcel by tracking number and the parcel status is “China post has not received the parcel” or “Success find: 0 items!” ("Result - 0 packages"), this means that the seller (supplier) gave you a non-existent (invalid) tracking number that is not assigned to any shipped package in the China Post database.

There may be several reasons:

1. The tracking number is wrong.
2. Less than 48 hours have passed since the seller sent the goods, China Post has not yet updated the package information.
3. The seller did not ship the items for some reason, such as "out of stock", but plans to ship at a later date.

To understand what the above three points are about, you need to know how the parcel tracking system by number works:
China Post can easily attach a label with a non-existent number to any package. The tracking number is invalid and the package cannot be tracked until China Post assigns it this number. Paypal, ebay and Aliexpress sometimes receive non-existent tracking numbers from many scammers who send these numbers to fill in payment details. Many marketplaces such as ebay or Aliexpress require the seller to ship within 24 hours of payment, so some sellers may provide a non-existent tracking number to avoid penalties. Later, when the seller restocks the goods, he uses the same tracking number to ship the goods, and by this number it will already be possible to track the parcel on the website within 48 hours after the actual date of dispatch.

What should I do if the status of my package is “Success find: 0 items!” or “China Post has not received the parcel”?

• If you received the tracking number within 48 hours of shipping, you may need to wait two more days for the China Post database to update.
• If you received a tracking number more than two days ago, you may need to contact the seller and check with him the actual date of dispatch and the actual parcel number. Tell the seller that you want to track the package by the number on the site site within 48 hours after sending, otherwise you will file a claim. As a rule, the seller gives a new tracking number, the actual date of shipment or the planned date of shipment, which can be checked later on the website.
• If the seller again gives you incorrect shipping information or does not respond at all, you should file a claim with ebay, Aliexpress or Paypal and request a refund. You can also leave negative feedback about the scammer after the refund.

What does the status “Export Security Scan” mean? How long will it take?

What does the status “Export Customs Scan” mean? How long will it take?

“Export Customs Scan” means that the package is ready for customs inspection. As soon as the customs check is over, the package will be sent to the airmail.

What does the status “Arrival at inward office of exchange” mean?

“Arrival at inward office of exchange” means that the package has been delivered to the customs office of the country of destination. As soon as customs clearance of a parcel received from abroad is completed, the parcel will be delivered to the recipient by the postal service of the country of destination.

What does the status “Departure from outward office of exchange” mean? How much time will it take?

“Departure from outward office of exchange" means that the package is ready for customs inspection. Once the inspection is completed, the package will be sent to the airmail.

What do the statuses “NULL”,”PEK NULL”,”PVG NULL” ,”Opening” mean?

Some users, after searching on other sites, see that the sending status is “NULL” (“ZERO”),”PEK NULL” (“PEK NULL”),”PVG NULL”("PVG NULL") or “Opening" ("Opening" ) etc. In fact, these strange statuses are errors resulting from a mistranslation of the China Post database.

How to file a claim and demand a refund for an incorrect parcel number and a parcel that was not received?

Many recipients whose parcels are delivered by China Post often ask the following questions:

1. The tracker site informs that the parcel was returned to the seller, but he does not confirm receipt of the return and refuses to return the money, how can I get the money back?
2. The tracker shows that the parcel was returned to the supplier, or it gives the status "delivery failed". How do I get a refund from China Post?
3. The parcel status has not changed for more than 40 days, I still have not received the parcel, can I contact the seller or China Post about a refund?

Once you have filed a claim, the seller must confirm that the package was successfully delivered to the buyer. If he/she is unable to provide such confirmation, the money will automatically be returned to the buyer.

How to file such a claim for non-receipt of a parcel?
On ebay, paypal and aliexpress there is a link to a web page called "dispute resolution center" or "claim center". You can file a claim for non-receipt of the parcel there. All detailed manuals can be found on the website:

Is there any period when you can file a claim for non-receipt of a package?
YES. On ebay and paypal, you need to file a claim within 45 days after payment. On aliexpress, this period is 60 days.

What if I missed the claim deadline but still want a refund?
If you miss the claim deadline, then the only thing you can do is contact the seller. Big sellers with a lot of positive reviews are more likely to offer an option that suits you in exchange for a positive review. This will increase sales in their store.

What if I'm buying items from a site that doesn't have a "claims center" and I didn't pay with paypal?
Unfortunately, in this case, it will not be easy for you to get your money back, often impossible. Therefore, we advise you to buy goods from Chinese sellers on major marketplaces such as ebay, Aliexpress, Amazon, DX, etc., with a high level of buyer protection.

If you buy goods on little-known sites, try to pay for purchases through Paypal. NEVER use bank transfers, money transfer systems such as Moneygram or Western Union, electronic currencies such as bitcoin to pay for goods, even if you make purchases on well-known sites - ebay or Aliexpress, but from unfamiliar sellers.

If the trouble did occur and you paid for the purchase with a payment card, you can contact the bank and use the refund procedure - chargeback. The procedure is described in the article:

Parcel status from China Airlines, place PEK. What's this?

The PEK code has been assigned by the International Air Transport Association (IATA) to Capital International Airport (Beijing). This status means that the package has been sent from this airport to the country of destination.

Tracking parcels from China to Aliexpress (how to track a parcel from Aliexpress)

Most buyers do not realize that when buying goods on the above site, you can track the path of the goods from the seller in China to your post office where the goods were sent.
This article will discuss how to track a parcel with an order on Aliexpress in Russian.

How to track a parcel from Aliexpress in Russian?

On average, it takes from 2 to 7 days to process and ship the ordered goods, and the track number (track code) itself starts working (tracking) 2-3 days after the package has been sent to the buyer.

The track number with which you will find out where the parcel from China with Aliexpress can be found in the section My Orders (My orders), which is located in the drop-down menu next to the search button for products on the main page of the site http://ru.aliexpress.com:

Select the order whose delivery you want to track and click on the "Details" button:

Insert the track number in the form above (online tracking) and then click the "Track" button.
Online tracking- this universal program will help you track the package with the order sent by a variety of postal services.

With the help of this program, it is possible to track the track codes (numbers) of China's international mail, which sends almost most of the parcels of China Post Air Mail, Hong-Kong Post, Singapore Post, Swiss Post, EMS - this is regular mail, as well as track numbers of courier mail companies DHL, UPS, FedEx, TNT, GLS, Aramex, DPD, E-Shipper, FLYT, HHEXP, SFC, XRU, etc.)

A parcel from Aliexpress can also be tracked using official local postal services.
As a rule, a parcel from China is sent by the postal service. China Post (China Post), which can be tracked on the official website of this service http://intmail.183.com.cn/icc-itemtraceen.jsp :

After the parcel has left China, it will no longer be tracked on the China Post website and it will be possible to track it in the future. on the websites of national postal countries through which the parcel passes and then at your local post office. The most popular postal services of state postal companies where you can track your parcel when it arrives in your country:

Track the parcel to Ukraine on the website of the Ukrainian Post (Ukrposhta / Ukrposhta): http://ukrposhta.ua/ua/vidslidkuvati-forma-poshuku :

Track the parcel in Russia using Russian Post (Russian Federation): http://www.russianpost.ru/tracking20/ :

Track the parcel to Kazakhstan using the Kazakhstan Post (Kazpost): http://www.kazpost.kz/ :

Track the parcel to Belarus using the Belarusian Post (Belpochta): http://search.belpost.by/ :

If the parcel was sent from China by a courier service, then it can be tracked on the official website of this postal service, for example DHL, EMS etc.

How and where can I receive a parcel from China with Aliexpress?
If the parcel is delivered to the post office, then you will receive a notification in the mailbox about this. The parcel will arrive at the office, the index of which you filled out on the Aliexpress website at the delivery address (unless, of course, the goods are delivered to you by courier paid delivery directly to your home).

For more information on where the parcel comes from Aliexpress and where you can pick it up, read our article.

What to do if the track number with Aliexpress is not tracked?
As for what to do if the track number is not tracked, you should know a couple of things. As we wrote earlier, on average, the seller spends from 2 to 7 days to process and send the parcel, and the track number itself starts to track, usually 2-3 days after the parcel has been sent.
Sometimes it happens that parcels are delayed or lost in the mail, and sometimes the seller simply forgets to send the goods, in any case, you can always write a message to the seller and find out where your parcel is.
If the parcel is not tracked and the seller does not answer the question or evades the answer, then feel free to open a dispute (dispute).

What should I do if a parcel from China with Aliexpress is sent by Seller's shipping method?
If in the description of the order you see that the parcel has been sent