Sample letter to the Ministry of Education and Science. Appeals and complaints to the Department of Education: rules for drawing up and submitting applications. Good reasons for contacting the minister are:

If the facts stated in the complaint are confirmed, the Ministry is obliged to take measures against the perpetrators.

Grounds for complaint to the Minister of Education

You can file a complaint with the Ministry of Education if the conflict is not resolved at the local level (by the Department of Education) or the resolution of the issue falls within the competence of higher authorities.

The grounds for a claim to the Ministry of Education are:

• abuse of power;
• incorrect assessment of students' knowledge;
• monetary extortions;
• physical and mental violence;
• violation of the rights and freedoms of students, etc.

If the violation falls under an article of criminal law, then in addition to a complaint to the Ministry of Education, it is necessary to submit an application to law enforcement agencies and the prosecutor's office. You can provide evidence to support your words (photo or video, documents, statements, etc.)

How to write a complaint to the Ministry of Education?

A letter to the Minister of Education is drawn up according to a certain template:

1. In the upper right corner information about:
   • addressee: name of the institution, address, official to whom the letter is sent;
   • addressee: full name, address, telephone or email for contact.
2. Document title: “Complaint...”.
3. Main text: information about the conflict situation, participants, as well as the legal basis for the position.
4. Demand: “Please carry out an inspection”, “Eliminate the violation”, “Punish the perpetrators”, etc.
5. At the end the date and signature of the applicant are affixed.

Methods of sending a letter to the Ministry of Education of the Russian Federation

The easiest way is to write an email appeal. The service is free. To do this, you need to go to the website of the Ministry of Education and Science, select the “Appeals from Citizens” section and click on “Electronic Appeal” from the options offered.

An electronic appeal may contain a complaint, statement or request. The received application is registered within three days. Depending on the nature of the request, the appeal is transferred to a specific structural unit for consideration. The response is provided within a period not exceeding 30 days.

If the competence of the Ministry does not include consideration of the identified problem, then the letter is forwarded to the appropriate authority within seven days. The applicant is notified of the redirection. The response is provided to the specified email or postal address. When considering an application, disclosure of personal information is not allowed.

The application will not be considered if:

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• the applicant's first and last name are not indicated;
• the text contains obscene and offensive language;
• there is a physical threat to the life and health of a Ministry employee;
• a non-Cyrillic keyboard layout or only capital letters were used;
• The answer to this question was given earlier.

The choice at the bottom of the page is to send an application, complaint or report of corruption. Next, fill out the proposed form. The size of the attachment file should not exceed 5 MB. Finally, click “Submit”.

Important: the second option is to send a written application to the Ministry: GSP-3, Moscow, Tverskaya street, building 11. Another address: Moscow, Lyusinovskaya street, building 51.

30 days are allotted for consideration of the issue. The travel time of the letter depends on the distance of the applicant’s residence from the capital. Documents are sent by registered mail with notification and a list of attachments.

Letter to the Minister of Education - sample

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Thus, a citizen has the right to file a complaint with the Ministry of Education and Science if there are significant violations of rights. You can report illegal or incompetent actions through the Ministry’s website or through the Russian Post. The response to the claim is provided within a period not exceeding 30 days.

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The answer to your question may be here

Free legal consultation by phone (24 hours a day, seven days a week):

(St. Petersburg and Leningrad region)

Application to the Department of Education

Application to the Department of Education about the negligence of the teacher leading to nervous stress and psychological distress of our children

To the Moscow Department of Education

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Moscow, Semenovskaya square, building 4

We: __________________, ____________________, ____________________ cannot help but react to the negligence of the teacher, which leads to constant nervous stress and psychological distress in our children.

Our children - _____________, __________________, ________________ are students of the __ "__" class of the State Educational Institution Secondary School No. ____.

In accordance with the Federal Law No. “On Education” of July 10, 1992, education is understood as a purposeful process of upbringing and training in the interests of an individual, society, and state, accompanied by a statement of the achievement by a citizen (student) of educational levels (educational qualifications) established by the state.

Based on Part 1 of Art. 51 of the Federal Law “On Education”, an educational institution creates conditions that guarantee the protection and promotion of the health of students and pupils.

The homeroom teacher of __ "__" class is ___________________________________.

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We believe that ________________ does not properly fulfill his duties as a teacher, both in teaching and in educating students, and does not comply with pedagogical ethics when communicating with students, which is expressed in the following:

D. __________ unacceptable methods of education and training were applied to __________, namely: ____________ repeatedly participated in festive events, but __________, for unknown reasons, did not award him with a diploma, unlike other students, for far-fetched reasons, skips him when interviewing students, his notebooks are not were checked, while the other students' notebooks were checked properly.

Due to the fact that _______________ is being observed at the Semashko Children's Medical Center by a neurologist with a diagnosis of attention deficit hyperactivity disorder, which is known to the class teacher, the current situation has negatively affected the mental and emotional development of ____________________________, as well as his state of health.

These circumstances served as the reason for contacting the director of the State Educational Institution Secondary School No. ____ ___________ with a statement asking to clarify the situation.

According to the response to the application, in order to investigate the circumstances set out in the application, an internal school commission was organized and an inspection was carried out.

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The commission found that workbooks and diaries are checked regularly, and grades are posted in the class register daily. There is no decline in my son's current grades. My son was interviewed during the lessons he attended. The lessons were conducted in a calm, friendly atmosphere. Based on the facts that took place during the period from __.__.____. on __.__.____, the commission had a conversation with ________________ about compliance with the rules of pedagogical ethics with students.

Based on the results of the commission, the director of the educational institution ____________ imposed an administrative penalty on teacher __________.

We consider the work of the commission to be formal and ineffective, because Based on the results of her work, it was established that there were no violations committed by ________________, however, it should be noted that an administrative penalty was imposed for “absent violations.”

This inconsistency indicates the desire of the school administration to satisfy the requirements of ______________, limiting itself to sending a notice of the imposition of an administrative penalty, instead of studying the current situation and taking appropriate measures.

Thus, the teacher of GOU Secondary School No. ___ ___________________ showed disrespect for the human dignity of the student _________________, i.e. committed a violation of the requirements of clause 6 of the Law of the Russian Federation “On Education” No. dated July 10, 1992, according to which Discipline in an educational institution is maintained on the basis of respect for the human dignity of students, pupils, and teachers. The use of physical and mental violence against students and pupils is not allowed.

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In addition, in __.__.____ _____________ showed unacceptable methods of education and training towards ______________, which were expressed in the fact that _______________________________. The mistakes made by ______________ were ridiculed by ____________ in the presence of all the students of __ “__” class, and ___________ himself was subjected to insults from _________________.

__________________’s husband turned to the director of ____________’s school for clarification of the situation, and in the evening of the same day, _______________, in a telephone conversation with ______________, said that the facts cited by their son did not correspond to reality, and expressed her intention to leave him “for a second year.”

Due to these circumstances, ______________ often gets nervous, cries, and refuses to attend school.

Thus, the teacher of GOU Secondary School No. ___ ______________ showed disrespect for the human dignity of the student _____________________, showed physical violence towards him, i.e. committed a violation of the requirements of clause 6 of the Law of the Russian Federation “On Education” No. dated July 10, 1992.

Moreover, _______________ does not maintain discipline in the classroom and does not show due attention and respect to students.

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D. in the room __ "__" of the class of GOU secondary school No. ____ a student of the same class __________ kicked the student _______________ in the abdominal area. _____________ filed a corresponding complaint with the class teacher _________________.

The class teacher did not provide first medical aid to ____________, but sent ____________ to class for classes, instead of taking her to the school medical worker and notifying ____________________’s parents about the incident.

Moreover, ___________ advised __________ to hit ____________ three times, which indicates ______________'s promotion of aggressive behavior and the use of methods of physical and psychological violence.

Subsequently, the pain intensified and when _______________ went to the emergency room, the doctor called an ambulance, which took her to the Research Institute of Emergency Pediatric Surgery and Traumatology, where she was diagnosed with a bruise in the groin area.

D. __________’s mother was at a reception with the director of GOU Secondary School No. ___ _____________, at which she spoke about the incident. ___________ said that she would definitely look into what happened and take appropriate measures.

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In turn, __.__.____g. I was invited to a reception with ________, which was also attended by ____________, who showed excessive nervousness and accused ___________ of disseminating information that was not true.

Constructive dialogue did not take place. Subsequently, I received a notification from the director of GOU Secondary School No. ___ that ___________ was reprimanded, which, in my opinion, given the circumstances of the incident, is an insufficient disciplinary measure.

Based on Art. 51 of the Law, responsibility for creating the necessary conditions for study, work and rest of students and pupils of educational institutions lies with officials of educational institutions in accordance with the legislation of the Russian Federation and the charter of the given educational institution.

Thus, GOU Secondary School No. ____ and teacher _____________, who is its employee, must bear responsibility in accordance with the provisions of Art. 32 of the Law of the Russian Federation “On Education” No. dated July 10, 1992, which establish that an educational institution bears responsibility in the manner established by the legislation of the Russian Federation for:

1) failure to perform functions within his competence;

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2) implementation of educational programs not in full in accordance with the curriculum and schedule of the educational process; the quality of education of its graduates;

3) life and health of students, pupils and employees of an educational institution during the educational process;

4) violation of the rights and freedoms of students, pupils and employees of an educational institution;

5) other actions provided for by the legislation of the Russian Federation.

The situation that has developed due to the fault of _______________ can negatively affect the mental and emotional development of our children, as well as the formation of their personality.

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Unfortunately, our children had to deal with the callous attitude of the teacher ____________ (if she has the right to be called that) towards her duties. She has no sense of responsibility and no desire to work with children.

In accordance with paragraph 4 of Art. 56 of the Law of the Russian Federation “On Education”, in addition to the grounds for termination of an employment contract on the initiative of the administration, provided for by the labor legislation of the Russian Federation, the grounds for the dismissal of a teaching employee of an educational institution on the initiative of the administration of this educational institution before the expiration of the employment contract (contract) are:

1) repeated gross violation of the charter of an educational institution within a year;

2) the use, including one-time use, of educational methods associated with physical and (or) mental violence against the personality of the student or pupil;

3) appearing at work in a state of alcohol, drug or toxic intoxication.

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An analysis of these circumstances in their totality indicates that as a result of the negligent, improper performance by teacher ________________ of the duties assigned to her, our children are regularly inflicted not only with psychological trauma, but also with harm to the health of our children.

The presented facts allow us to conclude that ____________________ is incompatible with teaching.

On the basis of the above, -

1. Conduct an internal investigation against an employee of the state educational institution “Secondary School No. ____” _____________________.

2. Create a commission to verify violations of current legislation committed by employees of GOU Secondary School No. ___ ____________________, the circumstances of which are set out in this application, including one of the applicants in the commission.

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3. Based on the results of the inspection, consider the issue of terminating the employment contract concluded between the State Educational Institution Secondary School No. ___ and __________________________.

Please notify us of your decision within the time limit established by law:

(full name)____________ at the address: _____________________________________;

(full name)____________ at the address: _____________________________________.

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1. A copy of the application ____________ to the director of the State Educational Institution Secondary School No. ___ dated __.__.____;

2. A copy of the response of the director of the State Educational Institution Secondary School No. ___ to the application _______________;

3. A copy of the application ____________ to the director of the State Educational Institution Secondary School No. ___ dated __.__.____;

4. A copy of the application ________ to the education department of __AO Moscow;

5. Copy of the complaint ___________ to the Ministry of Science and Education of the Russian Federation;

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6. Copies of certificates from the Research Institute of Emergency Pediatric Surgery and Traumatology No. ___ and ___;

7. Copy of the response from the director of the State Educational Institution Secondary School No. ____ _____________

"___" __________________ 201_

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Within a day, the lawyer will respond to you by email explaining the situation and recommendations on what to do next. In the final recommendations, the lawyer will tell you what documents need to be drawn up and their recipients.

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The procedure for considering a complaint at the Ministry of Education of the Russian Federation

Often citizens of the Russian Federation encounter troubles and problems in the field of education and often they do not know how to deal with violations of their own interests and constitutional rights. If you become a victim or witness corruption at school, your child is discriminated against when assessing knowledge, he is humiliated by teachers, you need to write a letter to the Department that controls the work of educational institutions.

Competent specialists know all the “sharp corners” of the legislation and will help you get around them. Consultations from the best legal experts are available on our portal around the clock. Professionals will study the issue remotely and promptly provide an individual solution to the problem. The lawyer will tell you how to draw up an application to the Department of Education of the Moscow or Penza region, as well as other regions of the Russian Federation, answer questions from citizens, and prepare a sample letter. You can contact our consultants online and by phone.

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How to write an application to the Ministry or Department of Education of Russia

The legislation of the Russian Federation establishes that initially controversial issues should be resolved at the local level. If a conflict arises at school, talk to the director of the educational institution, or contact the city or district Department of Education.

There are two ways to make an application for educational employees - electronically through the website and on paper. The Department of Education in the Moscow and Penza regions, as well as other regions of the country, has an official portal where anyone can leave their message, statement, complaint or demand. The site will allow citizens to save time, effort, nerves and money, as well as avoid long queues in front of officials’ offices.

Structure and features of a complaint to the Department of Education

When sending a claim by mail or via the website, you must remember that the application must meet legal standards and requirements. You can ask a lawyer to draw up a document correctly or take a sample complaint from him, which will help you draw up your appeal by analogy. When addressing the head of the educational sector of the Moscow, Penza or other region, it is necessary to present all the facts as briefly and meaningfully as possible. You must not make mistakes in the document, make corrections, or use profanity or emotional expressions.

The application to the Department of Education of the Moscow, Penza and other regions does not have a strict form. It is enough that the document contains the following details:

• name of the structure and head of the department;
• personal data of the applicant;
• description of the problem;
• references to legislation that are violated by the actions of employees of an educational institution;
• requirements to eliminate illegal actions;
• date and signature.

Where can you complain about educational institutions?

If contacting the Ministry of Education of Moscow, Penza or another region of the Russian Federation is not enough, or they simply do not respond to the complaint, it is necessary to complain to law enforcement agencies. Russians can contact the prosecutor's office or court, bypassing the main department, if the issue concerns mental or physical abuse of a child, extortion of money, or material damage.

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When filing a complaint with the court, you should correctly draft the claim. In a statement of claim, victims have the right to demand not only punishment for the offender, but also compensation from him for material damage and moral harm. If the case goes to trial, it is better for the plaintiff’s rights to be defended by an experienced lawyer. A lawyer with a power of attorney to represent interests will skillfully present the facts to the court, justify the accusation and argue the evidence. Having secured professional legal support, it will be possible to win a case against an educational employee as quickly as possible.

Sample of a written request to the Department of Education

Head of preschool education

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Department of Education, N

Mailing address (yours)

Email address (yours)

Contact numbers (yours)

Dear (boss’s full name), I’m writing to you (your full name)….

• Full name and year of birth of the child,
• year of placement on the waiting list,
• commission where they stood in line,
• notification number,
• DOW number, which is your priority,
• FULL NAME. member of the commission with whom they communicated,
• response from a committee member, preferably in writing.

Then move on to formulating the problem itself.

In connection with the above data, I ask for assistance in resolving this issue.

I ask you to respond to me in writing within the time limit established by law.

Best regards, Full name

Signature (with transcript)

• Be sure to indicate the period within which you oblige the addressee to respond to your application/answer (If after this period there is no response and no information has been received, you can contact higher authorities),
• Any written request must be drawn up in two copies, one of which is handed/sent to the addressee in person/with notification, and the second remains with you with a note indicating that this document has been delivered to the addressee. This will significantly facilitate further appeals against the actions/inactions of the relevant persons to the prosecutor’s office or court.

Tamara, I also lost my individual code, but, for example, on ec.mosedu.ru you can see your queue by birth certificate number.

In October 2013 I gave birth to a child, I never received benefits until I was one and a half years old.....the child is already 4 months old, dear state, what should a non-working mother without any income have to feed and clothe the child all this time. accruals must be from January 1, 2014. and to this day, the month of SOCIAL PROTECTION feeds you breakfasts and promises...... and says that the budget is not responsible for the receipt of money...... we kindly ask you to sort out this mess. EXCELLENT STATE As citizens of RUSSIA, they can pay their mortgage on time without a single delay, and benefits for a small infant can be DELAYED (spin these funds for interest to the bank). TERRIBLE.

I encountered rudeness from the teacher of kindergarten 163, Kolosisty. Unfortunately, I don’t know the last name, but the first name is Tatyana Vladimirovna. How to ask to do something, the teacher is so cute and fluffy, or at meetings to ask to buy a split (although what kind of split? The group is small so that everyone gets some air?), then a TV, then multimedia, gifts for teachers, etc., you can’t count them all, I’m also silent about repairs, about the eternal change for napkins (although they were brought anyway), considering that one napkin wipes several snotty noses (personally, I was taken away). And how it happened Force majeure circumstances, I was 3 minutes late for the closing of the kindergarten (you know there are traffic jams), then our teacher changed radically and began to scold me in such a rude way.

I would like to know, Tatyana Viktorovna, do you turn on good qualities only when you need something from your parents? But you can’t put yourself in the position of a parent and sit with your child for three minutes without being rude? I think we, parents, do enough for you to deserve at least a drop of respect and understanding.

Can you tell me if there is an electronic commission in St. Petersburg?

Valeria, in St. Petersburg you can get on the waiting list for kindergarten through the government services portal.

Yesterday I went to OSIP, they almost directly denied me a place in the nursery. They said that places are only for preferential categories, only families with many children, disabled parents, etc. I doubt that there are so many such children, the kindergartens are half empty, and groups in some kindergartens have even been closed.

Despite the fact that my eldest goes to our priority kindergarten in the middle group. That's what they said, don't get your hopes up. They did not give me a written refusal, citing instructions from superiors and lack of rights to sign.

They are talking about the initiative of the authorities with the State Control Committee, that for the rest of the day you will have to pay about a thousand rubles!

I would like to thank the Tsipr team, especially Ekaterina, for the interesting activities and great time with my child! Excellent adaptation and preparation for the garden. Attentive attitude, interesting games, spent the year with pleasure. It’s very good that there are such activities, it’s beautiful for the children, and relaxation for the mother!! Thank you!!

Hello. Please direct your appeal to my letter. We are citizens of the Russian Federation, we live in Moscow, in the Tekstilshchiki district, temporary registration for 5 years. My eldest son David Borisovich Zargaryan attends d/s499, in the Tekstilshchiki district, my second child Anna Borisovna Zargaryan and Maria Borisovna stood in the electronic queue. Anna’s turn came in September 2013, Maria’s in September 2014. Until now, my children are not given a place in the garden. We are constantly rejected. Neither OSIP nor the Department give us any information regarding the enrollment of children. I ask you to help a large family, I ask you to write a written response within the period established by law. My contact number. I am the mother of children Zargaryan Oksana Yurievna.

Oksana Yuryevna, have you submitted a written application to the education department? The problem is most likely with temporary registration

Margarita, we need to find out why the child behaves this way. There can be many factors here: from banal attention-seeking to mental problems. It is better to contact the manager with a collective letter stating that you are asking to take measures to resolve the situation, because... you fear for the life and health of your children.

Hello, please tell me where I can turn in this situation: I am a citizen of Ukraine, my husband is a Muscovite, I have a temporary residence permit, my child is also a citizen of Ukraine and for 4 years he lived with his grandparents, also in Ukraine. Due to the current situation (we are from the Donetsk region), it has become unsafe for a child to be in Ukraine, and the department refused to enroll us in a kindergarten, although the kindergarten told us that children of this age are needed, i.e. there are places. The department asked us to get in line, we did, but there was no further answer, and in the garden there were still spaces. It is dangerous to take the child back and here the issue is not resolved by the kindergarten. Tell me where to go in this case.

Tatyana, the question has been forwarded to the lawyer.

At first glance, kindergarten No. 1389 is good, but if

looking at it from the inside is nothing good! The manager says that she

takes care of children, but under the windows

Nursery group No. 1 always has her car parked. The transoms in the bedroom are open, and she

warms up your car! Is this a concern? When the children are on their morning walk, she

can safely drive along the path where children play ball. And the teachers in this

time they herd the children onto the playgrounds so that the car can pass. Tell me - is this

Right. In the washrooms, the tiles are all covered with tape - very

dangerous! The roof is leaking, there is mold on the ceiling in groups, although they are covering it up

paint. Children's playgrounds verandas

terrible condition, the floor is always in disrepair and covered with tape. Sand in

the sandbox is mixed with the surface of the site, and there is more primer than sand! We

we went to the teacher Elena Anatolyevna Sokolova, a nice woman, but to the children

treats well only when parents are nearby. I observed a situation when a child

fell and cried, but she pretended not to see and continued talking to

another teacher. Some teachers do not monitor children at all, but

talking on the phone. Holidays are always the same, nothing new, alone

It’s a joy that our children perform and don’t sit on chairs. And very much so

It’s interesting to listen to some teachers about the personal life of the head. Very

It's a pity that she allows such talk about herself!

And to complaints about what kind of team. In general, draw your own conclusions.

The main thing is that the children feel good, and everything that happens in the nutria remains on

conscience of the manager and people who work with children.

NONSENSE. There are plenty of places in our kindergarten... which means all Muscovites are settled. The manager is ready to take us - she says there are places - but they still won’t let us. since it is a temporary registration.

Elena, what nonsense? You ask a question, we answer. If you have questions regarding the distribution of seats, you can write a complaint to the Department of Education.

Elena, write to the education department.

Good evening! Please tell me when I need to write an application for a place in another kindergarten with the right to transfer to the one where I was on the electronic queue?

Maria, please answer me! Message above.

Olga, the question is not very clear. Please describe the situation more fully.

We are on the waiting list for three kindergartens, at the moment our queue is 118, 77 and 55, respectively, we will not get into them in 2016. I found out that you can write some kind of application in the education department, according to which we must be given a place in any other kindergarten in which it will be (as I understand), but with the queue remaining in those three of ours where we got up and when there will be a place there opportunity to transfer to them. They don’t tell you when and how to write this application over the phone, and there’s no way to get to them yet, I’m afraid to miss the moment.

Hello! I am a mother of many children! My two children go to kindergarten! The payment has been increased, but in the receipt for the kindergarten we have double payment for December and January! Why is that? Explain?

Julia, you need to address this question to the kindergarten’s accounting department. For example, we had a similar error. Everything was clarified in the accounting department.

Please tell me what deadline should be indicated for responding to a letter? Are there legal time limits?

Please tell me what time period for a response must be indicated in the letter? Are there time limits established by law?

Yesterday I had a personal meeting with a deputy of the North-Eastern Administrative District. She said that everyone knows about the places, but it is unclear why the Department of Education does not issue a permit to the kindergarten.

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The relationship between educational institutions, their students, their parents, and guardians is regulated primarily by:

• Government Decree No. 196 of March 19, 2001;
• Federal Law on Education of December 29, 2002 No. 273;
• Constitution of the Russian Federation;
• Articles of the Civil Code of the Russian Federation;
• Federal Law No. 59 of May 2, 2006 on the procedure for considering appeals;
• Federal Law of July 27, 2006 No. 152 on personal data;
• Territorial regulations.

Legal representatives of students have a guaranteed right to protect the interests of their children and wards. Therefore, if a conflict arises with the institution in which a person is studying, then citizens have the opportunity to write a letter of claim to the Department of Education on their own behalf or on behalf of the team.

To more effectively consider a complaint, you should first contact the management of the educational institution in writing. After this, you need to contact the territorial department of the education department at the location of the institution to which you have complaints.

Only after this is it advisable to contact the Ministry of Education and Science of the Russian Federation.

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Powers of the Department of Education

Before you decide to file a complaint with the Ministry of Education, you need to clearly understand what is within its competence and whether it makes sense to contact them with your question. In addition, attention should be paid to the fact that the Ministry of Education is an executive body whose scope of activities covers the entire territory of the Russian Federation. In turn, the Department of Education is a territorial body with the same powers, but operating at the municipal level.

The main powers of the Ministry and Department include:

From the above it is clear that you can write a complaint to the Department or Ministry of Education in case of any discrepancy that was recorded in an educational institution. We will consider in more detail the reasons for contacting a body such as the Ministry of Education below.

Grounds for contacting the Ministry

Parents can submit their complaints and claims to the Department of Education when the conflict that has arisen cannot be resolved with the management of the preschool, educational, or leisure institution. Accordingly, a complaint is submitted to the Minister of Education and Science of the Russian Federation only if the conflict situation cannot be resolved at the level of the territorial Department of Education.

There are the following grounds for filing your claim:

If detected violations fall under criminal liability, you should contact such structures as the police, prosecutor's office and judicial authorities.

Correct spelling and sample

• Please note the basic requirements for applications before writing your complaint to the Ministry of Education:
• The title of the document should include a brief summary of the document, for example: “Complaint about the incompetence of the teacher”;
• The main part is a text in which the circumstances of your question are stated clearly, in chronological order, only facts, without emotionality, threats, obscene expressions and insults;
• Requirements cannot be stated in the style of “fire the teacher” or “impose a fine.” You can only ask for an inspection, elimination of violations, punishment of violators in accordance with the law;
• The list of attached documents must be indicated;
• At the end of the complaint, the date of its filing and the signature of the applicant are indicated.

To have an idea of ​​what a claim to the education department looks like, here is an application template and a completed sample, which can be downloaded below.

(Full name of the department

education to which you are sending the document,

address of its location)

From (your last name, first name, patronymic) ,

residing at:

___________________________

on ________________________________

(Description of the circumstances of the case in which violations occurred and were discovered, references to evidence, if any)

Considering the above,

1 Check (name of institution, address).

2 Assist in eliminating the identified violation.

3 Bring violators to justice in accordance with the current norms of Russian legislation.

4 Notify me of the results and measures taken in writing to the address: __________________.

Attached to the complaint:

(list of attached documents depending on the situation)

"___"________20___ Signature

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Written appeal or online appeal

Today there are several ways that you can use to complain to the Ministry of Education or a local Department:

Do not rush to file a complaint based only on emotions. To make your appeal effective, before filing a complaint with the Department or writing a letter to the Ministry of Education, collect real evidence of your words and accusations.

Each submitted claim and all applications are verified and, if they are completed correctly, are published openly on the Department’s website in accordance with all requirements. The applicant's contact details are not published.

Terms of consideration

All received applications are registered within three working days and transferred to a specific unit, the choice of which depends on the issue being considered. The period for consideration of the complaint is one month. During the same period, the Department must make a decision depending on the situation and respond to the citizen with an official letter.

If a complaint has been filed with the Ministry of Education, but the question you have is not within the competence of this structure, the application will be forwarded to the appropriate authority within no more than 7 days. The applicant must also be notified of this in writing.

The submitted application, a sample of which was presented above, will not be considered at all if:

• The appeal was submitted anonymously (there is no full name of the applicant and the address at which he is registered);
• Your question has already been answered previously;
• The text contains threats, insults, obscenities;
• All text is written in capital letters, not in Cyrillic layout, and contains incomprehensible abbreviations.

To avoid wasting time, follow the generally accepted sequence for submitting applications. As mentioned earlier, a complaint is first submitted to the management of the institution in whose work violations have been identified or in which the employee against whom the complaint is being filed works. Many issues are resolved peacefully. If your complaints were ignored by the management of a preschool or educational institution or the answer did not satisfy you, a letter is submitted to the territorial Department of Education.

Let us remind you: if you initially write a complaint to the Ministry of Education, it will still be forwarded to the territorial Department, and from there to the management of the offender’s institution. In total, you could lose two weeks or more.

If the answer doesn't suit you

If your complaint was given an answer that does not suit you and which you consider unlawful, it makes sense to contact the Ministry of Education and Science of the Russian Federation to appeal the decision. The basis for complaining to a higher authority can be virtually anything, for example, the lack of punishment for the perpetrators after an inspection and trial, or the application of too lenient punishment.

The Ministry of Education is responsible for control over all Departments of Education and preschool, educational, and leisure institutions on the territory of the Russian Federation. It conducts independent audits and investigations that are based on applicable laws, regulations and internal organizational standards.

Unscheduled inspections can only be carried out upon receipt of complaints. Collective claims are more effective.

Just as when applying to the territorial Department of Education, taking into account Federal Law No. 59 of May 2, 2006, the Ministry of Education will not consider a complaint when:

• It is impossible to answer it without disclosing classified information;
• Advertising products are attached to the application;
• The text of the appeal is written incorrectly, it is unclear, the letter lacks formality;
• Attached are copies of documents that should be notarized, but are not certified;
• The complaint is anonymous or sent from an address that does not exist;
• The answer was given to the applicant earlier and no new evidence was provided in the case.

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You can file a claim if there are compelling reasons that are supported by documents or testimony.

• abuse of power by teachers;
• lowering student grades without reason;
• financial scams on the part of institution employees;
• physical violence, as well as moral pressure on the child.

How to file a complaint with the Ministry of Education?

You can submit an application for a teacher in 2 ways - an electronic letter through the website and a paper application. When submitting a claim by mail or via a web resource, you need to know that the petition must meet legal requirements and standards. There is an electronic form on the website of the Ministry of Education and Science of the Russian Federation, where personal information and the essence of the complaint are indicated, after which the complaint will be reviewed within 3 to 7 days and then a response will be provided to you.

Important! The legislator of the Russian Federation establishes that, before complaining to the Ministry of Education, it is necessary to try to resolve the controversial issue directly at the school itself. If a conflict arises in an educational institution, talk to the director, and also contact the district Department of Education.

How to write a complaint to the Ministry of Education?

The application does not have a specific form. It must be submitted to the Ministry or local department of the Department of Education using the following template:

1. A cap. It is necessary to indicate to whom this complaint is addressed, and also write the name of the locality, institution and full name of the head of the institution. Next, write your details, residential address and contacts.
2. Main text. Indicate the essence of the problem, describe the conflict in more detail, all the parties involved, what legal norms were violated.
3. Petition. Describe your requirements, ask for certain measures to be taken, and indicate the deadlines when you want to receive a response to the complaint (in the case of the Ministry of Education, this is purely symbolic, since the deadlines are established by law, but it is advisable to write to the Department according to similar rules).
4. Date and signature.

The sample complaint to the Department of Education does not have a strict form. It is important that it is written in a business style, contains the maximum amount of information, and its text does not exceed 2 thousand characters. You cannot use incorrect expressions, use emotions, make mistakes, as well as shorten words, corrections, etc.

You can familiarize yourself with a sample complaint to the Department of Education, which available for download.

Important! Parents' complaints to the Department of Education must be made in 2 copies. One copy is sent to the education department, the second remains with the applicant. It is important to receive a mark confirming that the paper has been accepted for consideration.

If the Russian Ministry of Education does not respond to a complaint, you need to complain to law enforcement agencies. You can file a claim with the court or prosecutor's office, bypassing the main department, if the problem concerns physical or mental abuse of a child, material damage, or extortion of money.

It is worth noting that with the right and professional approach, the application to the Department, which is responsible for control in the field of education, will be considered and it will bring a positive effect.

The main solution for Russians in this case is to seek help from an experienced lawyer. He will draw up a procedure and correctly fill out a sample complaint to the Ministry of Education. Your child is not accepted to school? Our specialist will help.

ATTENTION! Due to recent changes in legislation, the information in this article may be out of date! Our lawyer will advise you free of charge - write in the form below.

The highest official authority for educational institutions of all levels is the Ministry of Education and Science of the Russian Federation. High-ranking officials monitor the work of teachers, pedagogues and supervise educational processes in all areas. Often, the emergence of conflicts and controversial situations in schools and other educational institutions leads to appeals to higher authorities, including the relevant minister.

An online consultation will help you fill out a complaint correctly and not go beyond the procedural rules; a lawyer will help you follow the procedure for filing a document. Users of our site can leave a question that interests them in the provided window. A professional response will follow shortly. Consultation is available at any time convenient for you and does not require payment. The claimant must understand that he will have to answer for his information. Upon application, inspections will follow and sometimes severe measures will be taken.

Therefore, it is necessary to consult with a specialist who will recommend the style of complaint, consider possible prospects and give other important advice. Sometimes it is enough to write a competent appeal to the local department of education and science so that the issue is promptly considered and a compromise is reached. Seeking legal support is always beneficial and helps you quickly protect your interests.

Children's institutions and universities operating in a particular region report directly to the Department of Education. The local authority has the authority to consider applications from parents of pupils and students. At the same time, the management of an educational or educational institution tries not to wash dirty linen in public and always tries to hush up the conflict on the spot. If the applicant decides to meet halfway, in the hope that the situation will not repeat itself, then sometimes it simply harms the interests of the child.

According to statistics, until a statement is sent to higher management, the situation will stall and children will continue to suffer from the unfair actions of teachers and educators. Having decided to contact the relevant minister, it is necessary to prepare an evidence base, witness statements and write a reasonable complaint. If during verification the stated facts are not confirmed, then the statement will be made and certain punishment will follow.

Good reasons for contacting the minister are:

• abuse of authority by an educator or teacher;
• underestimation is unreasonable;
• monetary collections from parents for purposes specified by the directorate;
• physical and moral pressure on the child.

In the last two cases, it may be more correct to contact the police or supervisory authorities represented by the prosecutor's office or the department of guardianship and trusteeship. The statement of claim to the court is written according to the norms of the Code of Civil Procedure and sent to the judicial authority at the place of residence of the child or the location of the child care institution. The claim is filed by the parents or guardians of the minor, speaking on his behalf. A well-reasoned claim will greatly help to win the dispute; the closest attention should be paid to its drafting.

Other points in the educational process may also serve as grounds for appealing to higher officials. Finding out the background of the conflict between a student and a teacher can be extremely difficult. Therefore, you should indicate immutable facts, rather than describe your emotions and assumptions.

The result and the consideration itself should in no way affect the attitude towards the child; if there are cases of bullying and undeserved punishment, then you should not hesitate, but should immediately contact the police.

You can send your written appeal to senior officials by personally registering the document in the office of the department or ministry. You can send an appeal by mail, by registered mail with notification, or via the Internet on the official portal of the Ministry of Education and Science. When choosing the best option for yourself, you should not count on an instant answer. Nowadays, filing applications online is becoming increasingly attractive. To do this, you do not need to leave home, stand in lines and receive unreasonable refusals.

On the official portal of the Ministry of Education you will need to indicate your personal data; after registration, an application is written and accompanying documents are attached. The response will be received at the specified email address within 5-7 days. Some situations require longer consideration and may require additional explanations and facts.

According to the rules of office work, the complaint should not exceed 2 thousand characters, in the absence of blots, corrections and dubious fragments. The wording must be clear, emotions and unfounded accusations should be excluded. Each statement must be verifiable and provable. It is better to write less, but refer to the identified violations in accordance with legal norms.

Legal documents of this nature not only describe the situation, but also state the applicant's requirements. In no case should you indicate what punishment should be imposed on the perpetrator; this will be done by the competent authorities. If the applicant has assumptions that are not supported by facts, they should write so, without presenting their words as the ultimate truth. Anonymous requests are not considered and such statements remain without action.

The complaint may not be rejected, but sent for revision. A certain period of time is allotted for correcting inaccuracies, which is not recommended to be violated. Quite often, the resolution of the conflict descends to the region where an investigation into a force majeure situation begins. In order to quickly report to the ministry on the work done, local officials make a quick and unfair decision.

That is why it is worth writing a claim under the guidance of a lawyer who will verify the fairness of the measures taken. Otherwise, the lawyer will file a claim in court and participate in court hearings on behalf of his client.

Where can you complain about educational institutions?