Postage tracking. Status of international mail

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can look at the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

The national postal operator of the Russian Federation "Post of Russia" receives, sends and delivers postal items on the territory of the Russian Federation and other states. In the branches of this national postal operator, the dispatch and receipt of both domestic and international parcels are processed.

If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identification number consisting of numbers, and for international shipments, an identification number of 13 characters (numbers and letters of the Latin alphabet) is assigned, similar to RA123456789RU.

Both numbers comply with the S10 standard of the Universal Postal Union and both the sender and the recipient of the postal item can track the parcel on them.

Russian Post tracking mail

Russian Post tracking works for both domestic and international shipments, including EMS express shipments. Shipments across Russia have a tracking number consisting of 14 digits, the first 6 of which are the sender's postal code. Outgoing international shipments have a track number similar to AA123456789RU, where the first 2 letters indicate the type of shipment.

How to track a parcel in Russia?

In Russia, the parcel is easy to track. To do this, you need to know the track number of the parcel. At the Russian Post, only 14 digit numbers of domestic parcels and 13 digit numbers of international shipments can be tracked.

Enter your departure number in and our service will track your parcel at the Russian Post through the official website, and also check all the necessary foreign delivery service websites.

Russian Post tracking parcels by postal ID number

Postal identifiers are a special combination of letters and numbers that allow the postal service to uniquely identify a shipment. There are countless postal identifiers, however, Russian Post only supports tracking for two types, these are international shipments of the International Postal Union, and tracking shipments within the country.

Identifiers of parcels of the International Postal Union consist of 2 letters of the Latin alphabet, in which the type of departure is most often encoded, followed by 8 digits and the last 9 digit is the checksum, at the end there are 2 more letters, and this is always the code of the country of departure.

Shipments within Russia are assigned a 14-digit numeric code, and the first 6 letters are the index of the post office from which the parcel or letter was sent.

How to find a parcel by Russian Post tracking number

The parcel is easy to find by postal ID or tracking number. Domestic parcels consist of 14 digits and begin with the index of the department from which the parcel was sent and looks like 39401900000000.

International incoming and outgoing parcels can be tracked by a special number accepted by the International Postal Union, it looks like Rx000000000CN. The first 2 letters indicate the type of shipment - registered or not, small package, parcel, letter, followed by 9 digits and the last 2 letters indicate the code of the country of departure.

ZA..LV, ZA..HK, ZJ..HK parcel tracking

Shipments with tracking numbers of the form ZA000000000LV, ZA000000000HK - Simplified Registered Mail - a type of postal item created by Aliexpress together with the Russian Post to reduce the cost of delivering inexpensive goods from Aliexpress.

Shipments with type tracking numbers ZJ 000000000HK- a type of postal item, created by Joom Logistics in conjunction with the Russian Post, to reduce the cost of delivering low-cost goods from Joom.

Such parcels have only 3 statuses:

• Accepted at the post office
• Came to the place of delivery
• Received by recipient

Parcels are not tracked at all stages of the journey, but all important information is present. It is important for the buyer to know that the goods were physically sent and arrived at the post office, and by the number ZA..LV, ZA..HK the parcel will be found and issued at the post office.

Parcels are delivered to Russia by Latvian Post (ZA..LV) and Hong Kong Post (ZA..HK), but the goods themselves are in China, so it takes some time until the order is transported from the seller's warehouse to the Latvian or Hong Kong post office.

The Cainiao service from Aliexpress shows the intermediate statuses of delivery to the territory of Latvia and Hong Kong.

On our Parcels service, you can track all possible statuses of ZA..LV, ZA..HK parcels in Russian.

Deciphering the track number ZA - Simplified Registered Mail.

Russian Post Tracking

Tracking Russian Post from China, Pandao, EMC and other shipments is no different from all other registered parcels. Just enter the 13-digit track number of the parcel, and our service will check it for all the necessary delivery services, including the Russian Post.

Remember, however, that tracking in Russia only works for registered international shipments, and for example, tracks like UC..HK or UA..HK and the like cannot be tracked when they enter the territory of Russia.

Parcel statuses Russian Post

Let us consider in more detail all the possible statuses of international parcels sent to Russia and delivered by the Russian Post, so that it is easier for you to understand where the parcel is and how long it will take.

Accepted at the post office

Assigned track number

Left the place of reception what does it mean

Awaiting shipment from China, Singapore, Finland, Hong Kong, Spain

Arrived at the border of Germany, Italy, France, Spain

Tracking postal parcels sent by AliExpress sellers from China is not a very interesting business. And above all, the lack of interest is explained by the incomprehensibility of the status of international shipments.

Let's see what is meant by incomprehensible inscriptions on sites for tracking IGO tracking codes (international mail).

Parcel information received

AliExpress sellers often register packages using an electronic service. Therefore, receiving a tracking code in the order card does not indicate that the shipment is already with the postal carrier.

If the parcel has not yet arrived at the branch of the logistics company, but at the same time it has already been issued by the sender in electronic form, the status when tracking it will indicate that “Information received” about it. Sometimes it can take up to 7 days from the moment the parcel is registered to its actual arrival at the post office in China.

You can find information about tracking numbers on our website.

Parcel accepted

Another option: Accept.

As soon as the seller or courier delivers the package to the logistics service, fills in all the necessary documents, including the customs declaration, the status of the shipment changes to "Acceptance". In additional information, you can find out about the time and place of reception in the country of the sender.

Left the pickup point

So, everything is fine - the departure began its long journey to Russia.

On my way

Shipments are periodically registered at intermediate points - sorting centers. In such postal hubs, parcels can be reloaded from one mode of transport to another; in general, they are distributed along the optimal trunk routes. At such “control” points, the recipient can receive data that his order is still moving in the direction of Russia.

Arrival at MMPO

In MMPO (places of international mail exchange), items undergo customs procedures, inspection and registration, they are prepared for export from the sender's country. It is here that the formation of the dispatch (grouped into boxes or large bags of postal items) intended for the MMPO of the recipient's country takes place.

Export

The "Export" status is assigned to shipments that have already been handed over to the carrier for delivery to the country of destination. When sending goods from China, this status usually does not change for a long time when tracking orders. This is explained simply: for international shipments from China or Singapore, it is required to fill with mail aircraft with a carrying capacity of 50 to 100 tons.

There are other reasons for delays, such as transit routes for flights, implying the presence of one or more waypoints during the flight. In each of them there will be delays in unloading / loading parcels.

During the Export process, the package will not be tracked.

It is believed that the export takes 1-2 weeks, but it happens that the procedure takes up to 2 months. Although there is a recommendation, when delaying this process, apply for a search for a parcel. In the case of an order with Aliexpress, you need to ask the seller to deal with the situation. You will either receive a refund or extend the Buyer Protection Period in order to still find the lost items.

Import

This status appears only when the shipment is registered by the postal operator at the MMPO in the country of destination, that is, at the place of international mail exchange already on the territory of Russia.

Boxes (bags) with many parcels from the transit section of the aviation department are sent to MMPO. About a day after arriving at the center, the containers are opened and all shipments are registered, which is displayed on sites for tracking tracking codes. By the way, international parcels that arrived in Russia are already expected in the centers - information about them is received before arrival from the country of departure.

There are MMPOs in Moscow, Vladivostok, Orenburg, St. Petersburg, Bryansk, Kaliningrad, Samara, Petrozavodsk and other cities. The choice of the city where the parcel will arrive depends on which flight was the best to send it from China, as well as on the degree of workload of MMPO.

Sometimes it seems more logical to send a parcel to Moscow for the Moscow recipient, but it is sent to Bryansk, and then transported to the destination city by land transport. And, perhaps, the order will reach the addressee faster, due to the periodically low bandwidth of the Moscow center.

Handed over to customs

After registration with the MMPO, the parcels are transferred for clearance to the Federal Customs Service. Then they go through customs transit, which means they are packaged by type and transferred to a specific site. All shipments pass through an X-ray machine, where the operator views their contents. By the way, dogs also work at customs - they sniff every parcel for drugs or spice.

If at least some suspicion arises, the parcels are opened by the operator in the presence of a responsible person - a customs officer. Reasons for opening:

• presence (although it is not clear how an X-ray can be used to detect that the package contains counterfeit products);
• the assumption that there are goods for commercial use (for example, a batch of nail polishes);
• suspicion that prohibited goods are being shipped (weapons, drugs, chemicals, plant seeds, etc.).

If the parcel has been opened, then an inspection certificate will be attached to it. Two operators work with one customs officer. Customs performs its functions around the clock.

Detained by customs

One of the most annoying statuses.

Real people work at customs, not robots, so they carefully look at the information about the goods being sent. The low cost of the MPO assessment, if there is a smartphone inside, will immediately lead to suspicions that the seller is trying to deceive customs. The same thing, if there is simply no information about the departure, such packages at customs are often opened.

Customs officers know how to use the Internet, so they can manually check the real value of the goods, perhaps using the information on the IGO, in which store it was bought.

Another very important point: it is checked whether purchases by the same person have been exceeded, set at 1000 euros so far. The weight limit of the goods is also taken into account, it should not exceed 31 kg. If the limits are exceeded, then a customs receipt order is attached to the parcel for payment of 30% of the value of the goods. You can receive a shipment at the Russian Post only after paying the customs fee.

All of the above explains why goods periodically hang up at customs: FCS employees need time to unpack suspicious IGOs, check the real value and other procedures.

Issued by customs

After checking by the customs service, the items are sent to the Russian Post for further forwarding to the recipient. Where exactly the IGO is located at the moment can be found from the post office index, which is written next to the next departure status.

From the moment of transfer to the postal service, it is possible to roughly calculate the time of arrival of the order, taking into account the average delivery time for items across the territory of Russia.

Arrived at the sorting center

Traveling across Russia, parcels pass through numerous sorting centers, where the optimal trunk routes are determined. Numerous shipments are sorted and sealed in large boxes in order to prevent damage and loss.

The speed of sending IGOs ​​across the territory of the Russian Federation is determined by many factors, including such as:

• travel by land or air;
• frequency of flights towards the city of destination;
• the degree of loading of mail planes (if the loading limit is exceeded, then the departure is waiting for the next flight);
• other.

There may be more than one sorting center along the route. After the IGO is registered at the regional sorting center, you can already calmly wait for the parcel for 1-2 days. And it is not necessary to wait for a notification in the mailbox. By presenting documents and a tracking number at the post office, you can ask to check whether the shipment has arrived. In any case, there are slight delays on tracking sites, due, among other things, to the fact that local postal operators may delay the registration of newly arrived mail to the branch.

Sending

Sometimes parcels are sent to the sorting centers “in the wrong direction”. Another option is that the Aliexpress seller confuses something when writing the recipient's address. The wrong index influences the most, and the name of the city, region, and last name of the addressee do not have much influence.

After the receipt of the IGO at the wrong address, post office operators draw up a “Loading” coupon and send mail to the addressee. This is not terrible, but it greatly lengthens the travel time of departures.

Came to the place of delivery

After the employees of the local post office register the IGO, they write out a notice that the postman will take to the mailbox to the addressee. The presence of this notice speeds up the process of receiving the parcel.

If there is no notice (for example, the recipient did not wait for the postman, seeing a status change on the tracking site), then the post office operator will print it again. You need to have documents and a tracking code with you.

Parcel delivered

Another option: "Handing to the addressee."

The parcel was issued to the recipient at the post office indicated in the status.

You can track parcels either on or in, which is installed in the browser. Use a convenient tool that allows you to control the movement of your orders from the moment they are shipped from China to the moment they are received.

In order not to be mistaken in the estimated delivery time of the parcel, you should know what this or that status means. On this page, we will consider in detail all possible statuses so that you do not experience difficulties in determining the location of the package.

Postal statuses when tracking shipments from abroad

Reception.

This status implies that the sender has completed all the required forms, including the CN22 or CN23 form (customs declaration), and the parcel has been accepted by the postal or courier service. Simultaneously with the receipt of the shipment, an identification number is assigned, according to which tracking takes place in the future.

Arrival at MMPO.

MMPO is a place of international mail exchange. At this stage, the parcel goes through customs control and registration. After that, the service employees prepare a grouped international shipment.

Export.

One of the longest periods in the delivery of postal items. This is due to the fact that it is unprofitable to send a partially loaded aircraft, so you have to wait until a sufficient number of parcels are sent to one country.

In addition, to optimize logistics processes, shipments can be delivered in transit through other countries, and this also delays delivery time.

It is impossible to name the exact duration of the parcel's stay in export. But on average, it ranges from two weeks to one and a half months. Moreover, on the eve of the holidays, this period may further increase. But if more than two months have passed since the receipt of the "Export" status, and there are no changes, you should contact the postal service that performs the delivery with a statement about the search for the item.

Import.

This status is assigned to a shipment in the Russian AOPP (Aviation Post Office), where it arrives from the aircraft. Here, according to the service regulations, parcels are weighed, the integrity of the package is checked, a barcode is scanned to find out the place of departure, the flight number is fixed, and it is determined to which MMPO the parcel should be sent. The duration of an international shipment in AOPP depends on the degree of workload of the branch and its employees, but on average it is 1-2 days.

handed over to customs.

After sorting, the parcels are sent for customs inspection, where they pass through an X-ray scanner. In the event that customs officials have suspicions about the illegal transportation of prohibited substances or items, the shipment is opened and examined in the presence of an inspector and a responsible operator. After that (if the fact of transportation of prohibited goods was not confirmed), the parcel is packed again, an inspection report is attached and sent along the route.

Delayed by customs.

This status is optional. It is assigned to a shipment only in cases where customs officers detect a weight that exceeds the allowable norm, a value of more than 1,000 euros, and other violations. In this case, the recipient will have to pay additional fees. If there are no violations of customs legislation, the parcel bypasses this status.

Customs clearance completed.

After receiving this status, the parcel is again transferred to the place of international postal exchange, where it is processed by the branch staff. In some cases, this status may be replaced by “left MMPO”.

Arrived at the sorting center.

From MMPO, the shipment arrives for sorting. There are postal sorting centers in all major cities. As a rule, the parcel is sent to the center closest to the MMPO, where the logistics service employees develop the best delivery route to the point of issue.

Left the sorting center.

This status means that the parcel went along the delivery route. The time it takes for it to arrive at the recipient depends on several factors, including traffic congestion, remoteness of the region, etc.

There are sorting centers of the Russian Post in all major cities.

Arrived at Sort Facility N.

Upon arrival in the recipient's city, the parcel is delivered to the local sorting center. From here, the goods are distributed to post offices or other points for issuing orders. Delivery speed is affected by: traffic congestion, weather conditions, distance. For example, delivery in the city takes no more than 1-2 days, and in the region, the shipment can be delivered in about a week.

Came to the place of delivery.

After the shipment arrives at the nearest post office, it is assigned this status. Further, postal employees are required to issue a notice and deliver it to the addressee within 1-2 days. In fact, this period may be slightly delayed, so it is better to use the My Parcel tracking service. As soon as you see the status "arrived at the place of delivery", you can go to the post office. It is not necessary to wait for a notification, since postal employees are required to issue a shipment using an identification code (tracking number). Upon receipt, you must have a passport with you.

Delivery to the addressee.

This status is assigned to the parcel after it is received by the addressee and means the end of the journey.

Domestic Russian shipments are assigned the same statuses, with the exception of those related to the customs stage and MMPO. Therefore, the information will also be useful to those who make purchases in Russian online stores or expect a package from loved ones living in another city or region.

Now you know the interpretation of each status and you can not only determine the actual location of the parcel, but also roughly calculate the delivery time.