How to change the operator without changing the number. How to switch from Megafon to MTS: step-by-step instructions, features and recommendations

Any subscriber may need to change a mobile operator, for example, if the connection in the home region or city is very poor or, simply, the conditions of another operator have become much more profitable. What can be done in this case, how to switch to another operator and at the same time keep your old number, already known to a large circle of friends?

In this article, we will reveal in detail the issue of switching to Tele2 while maintaining the number, indicating specific examples for all major mobile operators - Megafon, MTS, Beeline.

Is it possible to switch to Tele2 while keeping your number

Tele2 is a relatively new, but well-established operator that operates throughout our country and the CIS countries. Coverage areas are constantly expanding, 4G technologies are being introduced, new tariffs are being introduced for subscribers on preferential terms. Therefore, many users prefer to use this particular operator for making calls and other services.

Since 2013, Tele2 has been accepting applications for the transfer of subscribers from other operators. That is, any user who is currently making calls from MTS, Beeline, Megafon and other mobile operators can transfer his number to Tele2 without any problems and already make all payments in their system.

How to switch to Tele2 service and save your number

An application must be submitted to one of the company's offices. To do this, we recommend that you open the official website tele2.ru in your browser or call the toll-free number 88005550611 to find out the nearest offices in your city or region.

As a rule, switching to Tele2 is possible only if the following conditions are met:

1. You must contact the office of the company where your SIM card was entered and clarify to whom the number is registered. The fact is that all data will be exactly transferred to another operator, respectively, only the owner of the SIM card can contact the Tele2 service center. It is also possible to re-register with pre-certified documents if the SIM card was issued to another person and he does not have the opportunity to come with you.
2. As soon as you find out the address of the nearest Tele2 office, take your passport and come to the office. Specialists will help you draw up a contract and tell you about all the nuances of this procedure. After signing the contract, you will be issued a new SIM card, most likely with 4G support and Nano SIM technology.
3. Even if you have been issued a new SIM card, the transition is not over yet. First, a check will be carried out for the presence of debts to the previous operator. We recommend that you disable all services with a monthly fee in advance, restore a zero or positive balance. The transition is usually carried out within a week.
4. Tele2 will check for debts, and if everything is in order, then soon a notification will be sent to the number of the old SIM card that you can switch to the services of a new operator. You rearrange the SIM card (which was given to you in Tele2) and you can use all the tariffs and options of the new mobile operator.

Sometimes the transition process is delayed for more than a week, because. the transfer affects two companies and a subscriber at once.

The new SIM-card in some cases may be out of coverage within 30-60 minutes after the transition. We recommend that you restart your phone so that the SIM card detects the new network type.

Switching to Tele2 while maintaining the number of MTS, Beeline, Megafon

The principle of porting your number for all mobile operators is identical. To switch to Tele2 while keeping your number, you must write an application at any nearest Tele2 office!

A prerequisite is that you should not have debts to the old operator, because in this case the transition will be impossible. We recommend that you check if you have the “Trusted Payments” option enabled, when you can go negative on the number. If the option is enabled, then you will have to replenish your account in order for the balance to be restored to a positive one.

How to independently switch to Tele2 with your number using the company's website

You can apply not only through the office of the company, but also through the official website, which is available at http://mnp.tele2.ru. This is a separate page that describes the entire transition procedure, as well as a special application form.

What you need to know after the transition

As a rule, some services automatically determine the phone code and mobile operator when entering a number. Therefore, problems are possible, for example, when you select Megafon in the list, and enter your Tele2 number, previously transferred from Megafon. In this case, there is some confusion.

The personal account that was set up for your number with the old operator will be automatically deactivated and inaccessible. It can be re-registered with a new mobile operator on the official website. Today, all popular companies provide their subscribers with access to a personal account for managing services.

Having several incumbent telecom operators competing in the quality of their services and telecom prices makes it difficult to choose the most suitable option. But most of all, subscribers are confused by the opportunity to change the operator without changing the number. However, today there is such an opportunity - thanks to the current legislation of the Russian Federation. And in this article we will tell you how to switch to MTS while keeping the number. There is nothing complicated in this, everything about everything will take a little more than a week.

MNP service from MTS

The ability to save your mobile phone number is guaranteed by Russian laws. And the operators have no choice but to sacredly comply with these laws, providing the technical possibility of transfer. Any category of subscribers, both individuals and corporate clients, can take advantage of this opportunity. Let's see how to switch to MTS with your number and what you need for this.

In this procedure, the most important condition is the complete match of subscriber data. That is, the ported number must be issued to the person who writes the porting application. Otherwise, it will be impossible to switch to MTS while keeping the number. It is also necessary to check the passport data - if the contract is issued for an old passport, the data of this document must be updated by visiting the office of the current operator.

If you need to switch to MTS while keeping the number, but the contract is issued to another person, you should find the real owner and go with him for re-registration. To do this, both subscribers must take their passports with them. As a rule, re-registration is carried out almost instantly, after which it will be possible to go to the MTS office to write an application for transfer.

Switching to MTS while keeping the number is not so difficult. But there are other conditions to consider:

• Your number should not have any debts - be sure to pay off the debt if you want the transfer to be as successful as possible;
• The number with which you need to switch to MTS with its preservation should not be blocked - neither in automatic, nor in judicial, nor in voluntary;
• More than 60 days must have elapsed since the last transition between operators - otherwise, the preservation (transition) will be refused;
• The number must be serviced in the current region (in Moscow and the Moscow region) - it will not work to switch to MTS with a number of another region.

If your number is issued for the correct passport data, there is no debt on it, it is not blocked and is in working order, you can safely go to MTS by writing a corresponding application.

Number porting procedure

We turn to the implementation of the practical part of our task - now we will consider how to switch to MTS correctly while maintaining the number. There are two ways to apply:

• At the service office - take your passport with you and go to the nearest office. Here you will need to fill out an application, indicating in it your passport details, a portable number and the desired tariff plan. You will be issued a temporary SIM card, which you will need to install in your phone on the specified date. Control over the process is carried out by means of received SMS messages;
• Online - if you do not want to leave your apartment or workplace, you can use the courier delivery of a SIM card and documents. To do this, you must fill out an online application on the MTS website. Specify the delivery address in the application and wait for the arrival of the courier. He will bring a SIM card and all the necessary documents for the transfer. The further waiting procedure is the same as in the first method.

The application is considered within 8 days from the date of its submission. The transition to the MTS with the preservation of the number is carried out on the 9th day or on the specified date (but no later than 180 days from the date of application).

If the data reconciliation process is successful, you will receive an SMS stating on what date and time the transition will take place. After the process is completed, the old SIM card will become inactive.

Some subtleties and clarifications

Now you know how to switch to MTS while keeping your phone number. Let's now look at some of the subtleties of this process. The first subtlety is that the SIM card issued by MTS will be connected to the Smart mini tariff. After the transfer is completed, the tariff will change to the one indicated in the application.

The second subtlety is that since earlier the belonging of a number to a particular operator could be determined by the federal code, today this method fails. By calling a number with the prefix +7-926, you can get not to MegaFon, but to MTS. You can determine the ownership of the number on the site pentalweb.ru, indicating it in a certain form. The site belongs to the Central Database of Ported Numbers - this is its official resource, despite its simple appearance and obvious stereotypes.

You can also determine the ownership with the command *916*phone_number# (the number is indicated in ten-digit format). The cost of the request is 2.72 rubles.

The third subtlety - since you were able to switch to MTS while keeping the number, pay attention to the procedure for paying for communication services. Select the “MTS” item in the terminals and ATMs, and then boldly enter your number, even if it belonged to Beeline or MegaFon.

ON-SVYAZI.ru > Change of mobile operator without changing the number

Instructions: how to switch from one mobile operator to another while maintaining the subscriber number

(Information current as of December 2013)

From December 1, it became possible in Russia to switch from one mobile operator to another while maintaining the same phone number. This service is called MNP (Mobile number portability). You can change the operator without changing the number only within the same region. The cost of the transition is 100 rubles. You can transfer only a number in federal numbering (city numbering cannot be transferred). In addition, both operators (the donor operator and the recipient operator) must have the technical capabilities for the transfer (at the beginning of December, the list of "ready" ones included: Beeline, MegaFon, MTS, Rostelecom, Tele 2, SMARTS). A second change of operator is only possible 70 days after the previous operation.

So, to port a number, you have to do only two operations: write an application and insert a new SIM card after receiving confirmation from your new operator. In fact, the process is somewhat more complicated.

• 1. First you need to select the operator you want to switch to, come to one of its offices with a passport and write an application for porting the number. The number, of course, must be registered to you and in the region where you plan to make the transition.

  How to change carrier and keep number

  If the number is not issued to you, you need a notarized power of attorney.

• 2. After signing the contract and choosing a tariff plan (according to some reports, there are restrictions in the choice), you will receive a SIM card with a temporary number from the recipient operator (that is, the one to whom you are leaving the previous one). It is best not to use this SIM card for the time being. It works, but during the transition period (which can take a long time), you will pay the costs of both SIM cards.
• 3. The recipient operator will send an application to a single center (served by the Central Research Institute of Communications), where the donor operator will compare the full name. subscriber with his data and find out the amount of debt (if any).
• 4. On the second or third day, the subscriber may receive an SMS about the debt to the previous operator. It must be repaid before the end of the fourth day from the date of signing the contract.
• 5. After the two operators settle all the formalities, you will receive an SMS reminder of the date of the transfer to the old number.
• 6. At X hour, you can throw away the old SIM card and insert a new one (it should automatically activate). After that, outgoing calls and SMS may not work for half an hour, and incoming calls and SMS may not work for several hours.
• 7. If there is money left on your old account, you need to come to the office of the donor operator and write an application for a refund.
• 8. According to the law, the translation process should take no more than 8 days. But, given the unavailability of all mobile operators in Russia, shortcomings in the regulatory framework and the implementation of certain technical issues, the mobile operator has the right to transfer you no later than April 15, 2014.
• 9. Thus, the actual transfer time may take from 8 days to three to four months.
• 10. We strongly discourage you from switching carriers anytime soon. The fact is that after the transition, roaming (national and international) may not work for you, as well as there may be no connection with wired (fictitious) telephony subscribers.

Internet portal "ON-CONNECTION.ru". Last update: 06.12.2013

Due to the abundance of very tempting offers of their operator, subscribers of the MTS mobile operator often have the question of how to switch to another MTS tariff.

How to change the operator while keeping the number without leaving home?

In many tariffs, there is an opportunity to save money on messages and calls. You can choose the most suitable offer for you by examining all the services provided. On the official website of the company there is information about tariff plans. Here you will find the newest, most up-to-date information.

Often, the question of changing the tariff arises when it is necessary to travel to another country, when in order to communicate with friends and relatives, a tariff plan is needed that has an acceptable cost for billing calls.

You can switch to another MTS tariff in your personal account

Log in to your personal MTS account, where you can change the tariff. This is done by going to the "My Number" tab and clicking "Billing Plans". Here you can find and choose the appropriate tariff.

Change the MTS tariff plan using the command on the phone

To switch to a new tariff, you need to enter the key combination * 111*2*5# "and press the call key. After that, a message will be sent to the phone, where information is displayed on the available tariffs that you can switch to. Having chosen the most suitable tariff, confirm the transition by pressing the "OK" button. After that, this tariff plan will be activated on your phone By sending a message indicating the tariff you need to number 111, you can change the current tariff to a new tariff plan.

Change of MTS tariff in cellular stores

To connect another MTS tariff plan and disable the current one, you can contact a qualified specialist in a communication salon. It is necessary that you have documents proving your identity. You can find out the location of the nearest office and study information about all current tariffs on the mts.ru website.

Change the MTS tariff using the Call Center

By contacting the operator by calling the hotline, you can also switch to another MTS tariff. This is not always possible on the first try, as the operator can advise another subscriber. You need to be patient and try again. To change the tariff, dial 0890 and press the call button. So with the help of the system of voice prompts it will be possible to change the tariff plan yourself.

There is a certain regulation for the transfer of legal entities with their numbers to another operator

If a legal entity has decided on the choice of a new operator, then it will need to prepare a number of documents and statements for number porting.

The client needs to prepare a list of numbers planned for porting. All these numbers must belong to the company, and all the details from the company's account card at the time of contacting the new operator must match the data in the database of the current operator. When switching to all numbers, there must be no debt to the current operator (including the use of a credit payment system or personal, personal, technological personal accounts). There should be no debt, taking into account the fact that the verification within the framework of porting numbers by the operator will be performed on the second day after the application is submitted to the new operator.

How to switch to another operator while keeping the number: detailed instructions

Those. at the time of verification at the operator's office, the balance of all personal accounts must be positive. All numbers in the list for porting (transfer) at the time of contacting the operator must be valid and not be blocked for any reason.

The transfer of subscriber numbers to the Megafon operator is carried out upon a written application of the Client (legal entity) with a seal and full package of documents necessary to conclude a new contract.

Porting period:

— If the Client (legal entity) has issued no more than 50 numbers, then on any day from the 8th to the 180th day (at the choice of the client). The countdown of the porting period starts from the day following the day of submission of the application.

– If more than 50 numbers – on any day from 29 to 180 (at the choice of the client)

When changing the operator while maintaining the number from the network of one operator to the network of another, only the subscriber number is transferred (no services and funds are transferred). Mutual settlements on the balance of funds on the account of the former operator can be made by the Client only with the former Operator.

The transfer of all numbers to MegaFon from another operator within the framework of one application is carried out to one new personal account, regardless of the number of numbers. Then the client can contact us to separate personal accounts, our managers will help you fill out an application for this procedure if you need it.

Brief sequence of actions for a legal entity:

1. Decide on a new carrier
2. When visiting the office of a new operator, bring with you:

After filling out the application, the legal entity will be billed for the porting of numbers (at the rate of 100 rubles for each number). The invoice must be paid within 3 days.

We can offer not only public operating tariff plans for legal entities , but also separate personal offers for each Client, depending on the number of ported numbers and the tasks set. Our managers they will be happy to advise you on all issues and help you transfer your numbers to the MegaFon operator.

On December 1, MNP (Mobile number portability) appeared in Russia. Now each cellular subscriber has a unique opportunity: you can change the operator without changing the number. That is, switch to another operator, leaving your old phone number. This is necessary for those who do not want to change their phone number, and the communication quality of their operator does not suit them. But our legislators have confused everything so much that it is not clear whether it is already possible to move on or it is better to wait. And what will the subscriber have to face. We will talk about all this in detail now.

1. Number porting is possible only within a particular region. If the number is registered in Chuvashia, you can switch only to those mobile operators that operate in this region.

2. Number porting is possible only in federal numbering. You will have to part with city numbering. Moreover, the operator can sell this number to another subscriber. As an option, leave the city numbering with the previous operator, and transfer the federal number to another. Or set up direct call forwarding from city to federal. But these are additional costs. Actually, such a scheme is still working - even porting the number is not needed.

3. To port a number, you need the readiness of both telecom operators: the donor operator (whom they leave) and the recipient operator (whom they come to). To date, Beeline, MegaFon, MTS, Rostelecom and Tele2 have declared their readiness. According to some reports, SMARTS is also ready for this procedure. But in general, there are about seven dozen operators in Russia.

4. Before you go and write an application, you need to remember that after the transition, roaming (both national and international) and communication with wired (fixed) telephony may not work for you. There may also be problems with online payments, autoinformers (SMS-banking), account replenishment. All these problems will be solved, but when is unknown. Most likely, within two or three months, everything will be repaired. Or maybe next spring.

5. Ideally, you should be transferred within a maximum of 8 business days. But now, by law, you are required to transfer no later than April 15, 2014. Therefore, it is difficult to say how quickly you will be transferred.

6. Transfer cost - no more than 100 rubles. So far, operators charge 100 rubles for this service. You can switch no more than once every 70 days.

7. The process itself looks like this. You come to the office of the operator to whom you want to go with your passport, write an application, choose a tariff (according to rumors, the choice of tariffs will be limited) and receive a SIM card with a temporary number. It is better not to use this SIM-card until porting the number. However, the SIM card is working, it has a temporary number and no one bothers to use it. But if the transfer process is delayed, you will have to pay for both SIM-cards.
If the SIM card is not registered to you, you need a notarized power of attorney.

8. The recipient operator will send a request to a single number database. The current "owner" of the number will check the passport data specified in the application and those recorded in its database. If they do not match, the transfer will be refused and an SMS will be sent to your phone number (meaning the current number).

9. Your debt will also be checked. In theory, verification should be done only by phone number, but, according to rumors, the operator will check all numbers recorded on your full name. An SMS reminder of the debt should expire 2-3 days after the application is written. You must pay it off by the end of the fourth day. At the same time, it is not clear what to do if in these few days you again go into the red. If there is money left in your account, after the transfer you will have to return the money yourself from your old operator.

10. If there are no problems, you will receive an SMS about the porting date. On this day and hour, you can safely put a new SIM card into your phone. And it is better to wait a few hours (outgoing communication and SMS may not work for some time).

Let's start with the fact that now every cell number in our country has become significantly longer and begins, for example, with D7799. D - this is so that this 15-digit number cannot be dialed from a regular mobile phone. Then the region code (77), then the operator code (99).

CDB - common database of Russian operators

When MNP (number portability) was just introduced, the last three weeks were simply enchanting. Why? It's just that such a procedure is being implemented all over the world in an average of 2 years, and in Russia it was only 5 months.

Usual number porting process

Immediately after the application, we give a temporary SIM card(not all operators do this). During the first part of the number porting, it is just some random number from among the free ones from the numbering capacity, and after transferring your number to our numbering capacity, we simply rewrite the number on this SIM remotely. And the subscriber can safely call his old number without another trip to our office.

After you have written an application, we contact the central database through which all operators communicate. Communication goes like this:
- Base, are we the only ones doing porting right now?
- Yes, there are no two simultaneous processes.
- Base, but the new number and the old number in the same subject of the Federation?
- Yes, zonal addressing is the same.
- Base, and the subscriber has no debt to the old operator at the time of application?
- No, everything is clean, you can connect.
- Base, just in case: is the number exactly of this operator, from which we are going to transfer?
- Don't worry, let's bear it.

This is what it looks like to the user

After passing all possible status checks, the application gets validated by the donor operator(we call it in the jargon "mother"). Now the "big three" verification operations of individuals are performed automatically, which greatly saves time. Full name and passport details are checked. In our experience, approximately 30% of applications are rejected at this stage.

If the questionnaire validation was successful, a pause is made for 2 days, the current debt is determined. If it is, 3 more days are given to pay it off, for which the subscriber is told 2 times that he did not pay. Did not pay - the application is rejected. There is no debt - the transfer date is confirmed. There is an opportunity to refuse this transfer for 2 more days, then it will be impossible.

A day before the transfer, the subscriber receives an SMS with instructions that he must not forget to change the SIM card and so on, while he can still receive them, because then the connection will be interrupted.

During the procedure, you can follow the process live. We have it like this:
*444*1# - here is a command for the status of your application.
In the personal account of the temporary number - the status of the application and the progress of all procedures for it.
For each important event - SMS explaining what it means.
There is 8-800-700-4004 where you can call for the status of the application.

Point X

At the moment X, when the transfer begins, a new number is written to the SIM card, and it is updated in the billing. I must say that only IMSI (International Mobile Subscriber Identity) is on the SIM card. Your IMSI is assigned a new Russian subscriber number.

In order to be able to determine the new routing, I had to change the entire addressing scheme in Russia. As I said, now numbers inside routing systems are written in a 15-digit format, starting with something like D7799. This means that now the ownership of a number is determined not by the first numbers like 903, as it was when a specific numbering capacity was assigned to the operator, but by the region prefix and the operator in this 15-digit “route” number. Well, and also by the “where to route” parameter, which may also be in the database (or may not be). This is important for clients of virtual operators.

After X

On the first day, it is better to put directly through a new operator. It is optimal to pay with a card from the site of a new operator or in the operator's salon with your hands.

There may be cases when the subscriber starts to complain about the lack of communication in some areas. What is characteristic - incoming. And, of course, he believes that the new operator is to blame.

In fact, everything is easier. The fact is that with proper routing through the normal route, the call goes directly from the operator of the caller to the operator of the called without additional loops. If suddenly the switchboard of the caller operator decides that it is necessary to give the call to the “mother”, then the “mother” (as the original owner of the container) must route through itself. For money, by the way, which stimulates many small operators to correctly prescribe routes right away. And of course, a regular problem arises: a subscriber comes to us, he does not have incoming long-distance communication and part of the fix. "Mother" could not correctly forward the call to the routing node - and hang up. This is due to inaccurate implementation of the specification on the nodes of the calling operator and, sometimes, to bugs in the routing of the "mother".

Today, several thousand subscribers are transferred per day, and only 1-2 may encounter such problems. In the first 10 or so days after the start of the migration, we rolled out software releases every day, fixing both our own bugs and achieving compatibility with the releases of our colleagues. We had to update 25 subsystems. It was decided this way: we immediately decided not to rewrite our standard CRMs, but to make separate solutions that worked on the gap between incoming data and the rest of the “inner kitchen”, and were responsible for number conversions. A kind of universal connectors.

Number of transfers

Other transfer procedures

For small legal entities with the number of rooms 5 or less - also 9 days.

For the B2G market (state companies) - 9 days, but there is no debt check. The contract is checked, when the competition is completed, it is checked that the applicant is the winner of the competition.

There is also an emergency number return procedure. For example, the subscriber changed his mind in due time, took the application to the office at 21:59, but they did not manage to enter it into the database. In general, within a day you can return the number back if there are good justifications for the technical part. For example, one large plant passed from us, which suddenly changed its mind and wrote a letter of resignation. The operator, where he went, delayed the registration of the application, and the numbers changed. Employees at this moment have already thrown out the SIM cards of the failed new operator. And the next day after the claim was considered, an emergency return was made.

Increase your process: 10 times 25 centimeters

For example, the “mother operator” has the right to say after 45 days that the subscriber owes him money. Firstly, a couple of rubles can run up after the last debt check. Secondly, there are a lot of details on the postpaid, and the invoice may arrive in a month or two. Thirdly, overdue roaming data can only arrive. At this moment, the subscriber has 10 days to reach the old operator and pay off the debt (it will not work through conventional vending machines - the routes are already new). Further, if it does not extinguish, a lock is placed through the central base (this is a prerequisite for the standard). Dozens of numbers are blocked every day.

Another. Since at the moment X the number went from the numbering capacity of the “mother” to our numbering capacity, at the end of the contract, the number must be returned to the base. Specifically, when the subscriber decides to terminate the contract, the number is returned. Now there are about 50-100 such returns per day.

FAQ

- My girlfriend has free calls to Beeline, will she be able to call a new number for free?
Yes, when you transfer to us, the new number will be considered “ours”, and calls to her will be free. However, there is a caveat: when the “mother” or recipient is an MVNO without an MNC, then a special exception table must be made. Not everyone does it, or it is updated manually for some operators. This means, for example, that for a number of small regional operators the number can be “no one”, and you won’t be able to use bonuses for calling your own.

- And how do you know whose number then?
We have a USSD command: *444*NUMBER#, for example, 444*9031111111#. In response, a message comes with what kind of operator it is (Beeline or not) and what region (if it is different). Other operators have similar means (by calling to IVR or request via SMS or USSD), which, according to the standard, must return at least the operator. It is not necessary to give the region, but we do it.

- What should be checked before the transfer?

1. Make sure that the “mother operator” has your full name and passport data recorded without errors.
2. Check through the office of the “mother operator” or his call center that there are no debts of 2 kopecks under all old contracts. You will definitely remember the SIM card that you bought in another city 10 years ago and threw it away at the station - pay an extra ruble to the cashier, or the “mother” will reject the application.
3. If you go to a small regional operator or virtual operator, please note that a lot can be written by hand there. You may not have a connection for 20 minutes, but a little more, plus there will be difficulties with billing and payment for the first days.
4. If your phone is the only Internet connection, write down the call center number of the new operator in advance - it will come in handy. All short numbering is routing within your carrier's network. For example, we have made aliases for "foreign" short support numbers at home, but not everyone does this.

- When are 100 rubles taken for the transfer?
For porting the number, the amount specified in the standard is taken - 100 rubles. We write it off only when the transfer is successfully completed, some other operators take it upon application. This is important, because half to a third of applications are rejected, and these 100 rubles are not returned.