How to contact the mts operator - a brief instruction. How to contact the MTS operator - step by step instructions

No user can foresee all possible scenarios and protect himself from meeting difficulties. But on the other hand, subscribers have the opportunity to make it more convenient to deal with emerging difficulties. To do this, they need to find out in advance the contacts of the MTS support service and clarify the working conditions of contact centers.

This simplest action will allow you to avoid trouble, since the clients of the mobile operator will be able to ask for the help of a professional at any time. Moreover, the cellular company has provided several different ways of communication, including calls from the phone and communication through the official website, so that each person can easily contact the hotline operators.

Modern companies are obliged to provide customers with the most accessible and diverse service. This also applies to the free technical support of MTS. Therefore, so that not a single subscriber is disappointed in cellular communications and can continuously use the connected services, the mobile operator has provided various support contacts and problem solving services:

  1. special service phone;
  2. online chat;
  3. universal USSD commands to manage communications and connected services;
  4. service centers and service salons;
  5. official communities in social networks;
  6. special feedback form;
  7. Email.

Choosing one of the listed approaches, users should be guided by the peculiarities of the current situation, their own capabilities and desires.

MTS support service - free number for communication with the operator

The easiest way to contact consultants from a mobile phone is to call the single number provided by the telecom operator. But besides it, there are other phones from which you can reach the contact center:

  • 0890 - universal phone for subscribers;
  • 8800 250 0890 - a call from other operators and for owners of a city line (landlines).

It is important to emphasize that the use of each of the listed options is free, so users do not have to worry about additional costs. This is especially true if the client cannot use an MTS SIM card or has encountered difficulties directly related to cellular communications and call quality.

MTS customer support service - mobile phone

Special attention deserves the MTS support phone for customers located abroad. People who are in roaming should dial a special number +74957660166.

It must be emphasized that replacing the number +7 in front with the usual eight is unacceptable. The combination resulting from the changes will not allow contact center operators to be contacted.

The good news for those who want to call consultants will be the absence of a call fee.

Assistance remains free of charge, regardless of where the client is located. MTS specialists will try to help a person in need of tips, no matter what situation he finds himself in.

How to write to the MTS support service?

If the user needs to contact the MTS technical support staff, and the contact center number is unavailable, you can try to write. For this you will need:

  1. visit the official portal of the telephone company;
  2. log in to your personal account by entering your mobile number and a unique password;
  3. open online chat.

In addition to the online consultant on the site, subscribers have the opportunity to contact online support in the official communities of the mobile operator in social networks. But before that, you will have to make sure that the selected group or public really represents MTS, and is not a personal creation of one of the subscribers.

The "help" section on the official portal deserves special mention. It contains a large amount of background information that can help customers and visitors deal with almost any problem. A convenient division of the section into separate thematic subsections will make navigation and search for reference information more convenient and easier.

home internet support

Those who have difficulty not with the usual mobile communications, but with the Internet, should use the same approaches as indicated above. Similar options are offered for connecting television.

It is important to note that sometimes getting help requires verifying the identity of the caller. Therefore, the client in need of assistance should prepare in advance:

  • passport data;
  • service contract;
  • PUK code.

In addition, if the user decides to cope with the difficulties without a phone, simply by visiting the nearest sales salon, he will definitely need a passport, which he must take with him.

Every self-respecting and customer-respecting company has its own round-the-clock help center. Of course, MTS is no exception. Each subscriber of this operator can contact a customer support specialist free of charge at any time. By calling the help center you can get an answer to almost any question. The problem is that many simply do not know how to call the MTS operator. There are several numbers that allow you to contact a support specialist. All of them are free and available around the clock.
You can call the MTS operator using one of the following numbers:

  • 0890
  • 8 800 250 08 90
  • +7 495 766 01 66 - number for communication with the MTS operator in international roaming;
  • 8 800 250 09 90 - support service number for corporate clients;
  • 0 800 400 000 - (free call from any numbers) or 111 (only within the MTS network) - MTS Ukraine contact center;
  • +375 17 237 98 98 - MTS Belarus operator number.

As you can see, the MTS support service provides for a fairly large number of numbers. Before calling the MTS operator, we recommend that you read this article in full. The fact is that when you call any of the above methods, you will not hear the answer of a specialist. Initially, you will be taken to the automatic voice menu, then you need to enter a certain combination of numbers, and only after that you can ask your question. It is worth noting that it often takes a long time to get a response from a specialist. We will tell you how to contact the operator faster, as well as consider alternative ways to contact the support service.

How to call the operator MTS Russia

MTS provides its services in several countries, for example, in Belarus and Ukraine, but the largest number of customers is in Russia. That is why Russians most often think about how to call an operator on MTS. If you purchased an MTS SIM card in any region of Russia, then the numbers below will help you get advice from an MTS help center specialist. Unfortunately, there is no single number that will allow you to contact the operator for free from any number and anywhere in the world. Therefore, you need to know all the help center numbers and their purpose.
Before contacting the operator, you should try to solve the problem yourself, of course, if possible. For example, if you need to know, you can read our separate review. Also on our site there are many other useful articles that will help you avoid the need to waste time waiting for an operator's response. Also, do not forget that the number can be managed through your personal account, by the way, we will return to this issue, but for now let's move on to the main topic of the article.

MTS Russia operator numbers:

  • 0890 - only for calls from MTS Russia numbers;
  • 8 800 250 08 90 - multi-channel federal number (you can call from the numbers of any operators and home phone);
  • +7 495 766 01 66 - number for communication with the MTS operator in international roaming.

That is, if you are calling from an MTS number, then you can use the short number 0890 to contact the operator , if you need to contact a specialist from a city or other mobile operator, then the number must be appropriate (see number above). If you are abroad, then you need to call +7 495 766 01 66 , the only way you can communicate with a help center specialist and not pay for the call.

It is worth noting that despite the difference in numbers, all of them allow you to get through to a single voice menu, that is, a direct connection with a specialist will not happen immediately. To hear the voice of a living person, you will have to listen to an autoinformer who will tell you which numbers to press to contact the operator. In addition, you will have to spend time waiting for the consultant's response. That is why we recommend that before calling the MTS operator, try to solve the problem yourself. If you cannot do without the help of a specialist, then use the instructions below to at least reduce the waiting time for a response.

To contact the MTS operator, follow these steps:

  1. Call 0890 , 8 800 250 08 90 or +7 495 766 01 66 (when and which number should be used is indicated above);
  2. After you hear the voice of the autoinformer, press the number 1, then - 0;
  3. Choose whether you want to evaluate the quality of the operator's work by clicking on the corresponding number;
  4. Wait for the operator's response. You will be informed of the approximate waiting time.

If the operator does not answer for a long time, then you can try to call back later, or use alternative methods of contacting the contact center. Information about current alternative methods is given at the end of the article.

MTS operator number in Belarus and Ukraine


Mobile operator MTS has a huge customer base. MTS has subscribers not only in Russia, but also in other countries, for example, there are enough of them in Belarus and Ukraine, therefore, you should tell how to call the MTS operator in these countries.

Operator numbers MTS Belarus:

  • 0880 - free number for communication with the operator while in the MTS network;
  • +375 17 237 98 98 - a free number that allows you to call the help center from any number, including from a landline phone.

By calling the indicated numbers, you can manage services, find out the balance and, of course, get expert advice. Operator response time depends on network congestion.

MTS Ukraine operator numbers:

  • 111 - short number for calls from MTS numbers;
  • 0 800 400 000 - number for communication with the operator from any phone;
  • +38 050 508 11 11 - number of the help center in roaming abroad;
  • 555 - number for quick connection with the operator (cost - 0.47 UAH per call).

As you can see, MTS Ukraine subscribers have the opportunity not to waste time waiting for the operator's response, but to get advice right away, however, the service is paid. Some time ago, something similar operated in Russia. There was no separate number, however, informing the subscriber of the waiting time, the autoinformer offered to get advice out of turn for a fee.

Alternative ways to contact the operator

We told how to call the MTS operator. Now you know all the current numbers for today. It would seem that this can be completed, but there is some problem - waiting for a specialist's answer. Unfortunately, it is far from always possible to quickly get through to the MTS operator. Sometimes the wait is longer than 10 minutes. Not everyone has the patience to wait that long. If you do not want to wait, then try to solve the problem using one of the methods below. In addition, you can always solve the problem yourself through the MTS personal account.

You can contact the MTS operator in one of the following ways:

  1. Use the My MTS application to ask a question to a help center specialist in chat mode;
  2. Ask your question by email [email protected] You can ask to answer your mail or call back;
  3. Use the callback service. The service is not connected or managed in any way. Usually, an autoinformer offers to use it when all the specialists are busy.

The most attractive is the first method, which involves the use of the My MTS application. You can chat with a consultant through this application for free.

When using a SIM card, situations arise when it is necessary to obtain information from the help desk of a mobile operator. This does not happen so often, so many subscribers do not know what numbers their mobile operator has.


I also have questions about how to make a call to my operator from other numbers (landline or other telecom operator).

This article will help users of the MTS mobile operator to find out the contact numbers of the help desk, so that in any necessary situation you can find out the answer to your question regarding communication services.

How to call technical support MTS Russia

Subscribers in the Russian Federation are provided with several options for calling the support service. The main call center number is 0890.

Having called this phone, you should follow the voice prompts so that a “live” communication with an MTS specialist begins. Also, each region has its own numbers for subscriber support.

On the official website of the mobile operator, you can find the name of your region, and next to it, the required phone number.

In addition, those network users who are not able to make a call using their SIM card, or another user of their operator, have another option.

If necessary, you can call 8 800 250 0890 . This phone can be used both from a city stationary device and a user of another mobile network.

And for those customers who are abroad and use the roaming service, you can call +7 495 76 601 66 . This is a universal phone that is available in international roaming.

How to connect to the MTS help desk from a mobile

In order to contact an employee of the MTS help desk, a number of manipulations should be performed. First, dial 0890 on your mobile device. After the connection has been made, you must first press 2 on the phone keypad, then the number 0.

But it is worth remembering that a large number of users are served by a small number of MTS specialists. In this regard, it is necessary to be patient in order to wait for a "live" communication with the operator.

According to those who have already made such calls, the waiting time can be different, sometimes the wait reaches up to half an hour.

In some situations, it may be necessary to make a call to the MTS help desk from a city number. In order to get through to the necessary service from your number, your mobile operator has several options.

But what to do when there are problems with your mobile device, and there is no other gadget at hand?

To solve this problem, many people need a forgotten landline phone. This stationary device will easily and without interruption in communication help you get through to the customer support service.

To make a call from a landline phone, there is the following contact number: 8 800 250 0890. After the numbers on the landline phone are dialed, you need to wait for the connection, and then talk with an employee of the company.

If there is no landline telephone or telephone booth nearby, then you can make a call to the MTS help desk from other operators. To implement it, it is also worth dialing 8 800 250 0890 on your mobile device.


This universal number will allow subscribers to receive high-quality consulting assistance from employees of their mobile operator. The company's specialists will always help to answer technical questions that have arisen in the process of using the network.

This unified federal number enables subscribers to solve problems in various situations, whether it is control over the debiting of funds from the balance, or the management of connected services and subscriptions, as well as other issues that may arise during the operation of the SIM card.

How to call technical support MTS Ukraine

In order to contact an MTS support officer, simply dial 111 from any mobile device. This number is universal for all subscribers of the mobile network, you only need to first follow the voice prompts that will help you go to the desired section, where you can get the necessary information or later turn to a company employee for help.

To do this, you first need to select the section with the information of interest, and then hold down the 0 button on the keyboard of the mobile device, after which you should expect a connection with a technical support employee.

There is also a contact center number 0 800 400 000, anyone who has a mobile phone of a Ukrainian mobile operator can use it. This hotline operates around the clock, which gives everyone the opportunity to seek help.

There are situations in which you urgently need to communicate with the MTS operator. MTS serves subscribers in such countries as Russia, Ukraine, Belarus and Uzbekistan.


Each client of the company wants to quickly receive the information they need. There are specific situations that require "live" communication with the MTS operator.

There are several options for how to call the MTS operator. Any subscriber, even while in roaming, will be able to receive consulting assistance from the company's employees.

It should not be forgotten that the company's consultants can answer any question regarding the services provided by the mobile operator. In addition, you can get information about your tariff, connected services, various promotions and special offers.

How to call the mts operator directly using a short free number

Subscribers of any served country can use a single free number 0890. In order to connect with an employee of the company, you must first use the voice menu. After connecting on the phone keypad, first you need to press the button 2, and then 0.

And then there will be a connection with a consultant who is free at that time. You can use other combinations in the menu by first pressing 5 and then 0 . There are several combinations, the main thing is that in the selected menu you end up pressing 0 on the keyboard.

How to call the mts operator from a landline number

Federal number 8 800 250 08 90 is available to private clients. It can be called both from a landline phone and from a mobile phone. In order to connect with a consultant employee, you must also use digital commands. Which are entered using the phone keypad.

You need to press the number 2, and then - 0. After that, the autoinformer should request an assessment of the services provided (press 0 or 1). Only after that it will be possible to wait for the answer of the MTS employee.

Corporate clients use the federal number 8 800 250 09 90 to communicate with the operator.

It is not necessary to listen to the entire conversation of the answering machine, it can be interrupted by pressing a button.

How to call an MTS operator from a mobile phone Roaming



If the subscriber is in roaming, then in order to communicate with the operator, it is enough to dial the number 8 495 766 01 66. The call is free, no matter where you are in the world.

When you are outside the Russian Federation, you need to remember that when dialing a phone number, you must use the international format, so you must indicate +7 at the beginning.

Other contact methods

If it was not possible to reach the operator, then you can use the site of the MTS operator. On the tab that opens, you can ask questions, which are designed in the form of feedback.

There is another option for contacting MTS employees. To do this, you need to visit the "Personal Account"

The easiest way to get information from MTS is to visit the company's office, only you need to have a passport with you, which will allow you to be identified as the owner of the SIM card.

The site also has a video that will help you understand the specifics of calls to a mobile operator consultant.

It is quite simple for MTS subscribers to call the operator, as there are several options. Also, in each country served, there are certain service numbers that will ultimately allow you to contact the operator.

This service is beneficial for customers, because absolutely free, wherever you are. MTS always takes care of its customers, providing them with quality services and consulting assistance.

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