Personal qualities in a resume: what to write? Examples and recommendations. Professional and personal qualities. Business and moral qualities of the leader

You described your experience and education, named your "value" (after painful thought) and indicated all possible contacts so as not to miss a call or letter from an interested employer. But here is another item that needs to be filled out - "Business and personal qualities" or "About myself." What to write? And is it necessary?

All the recruiters and HRs we interviewed unanimously said that it is necessary to write about your business and personal qualities, although this is not a matter of first or even second importance. The main thing is experience and specific knowledge. At the same time, the employer will be interested in how you evaluate yourself.

"Business and personal qualities should be emphasized if the position implies maximum communication time with people. This is also important for top management," Anastasia Selivanchik, lead consultant at Penny Lane Personnel, believes.

No need to dress yourself with all the positive characteristics that exist in the universe - all recruiters agree that this description should be brief. The maximum is five points.

The main thing is that the qualities you specify are correlated with the position for which you are applying. Nadezhda Lyakhovskaya, Head of Public Relations, AVANTA Personnel explains this with examples: "For middle management positions, leadership qualities and charisma are not needed. Stress resistance and communication skills are important for a secretary. But for an IT specialist, these are ridiculous qualities."

Of course, there are stereotypical ideas about what an ideal specialist in a particular field should be like. They are, as they say, well-known - for example, a pedantic accountant and an executive secretary. But don't blindly follow patterns. Anastasia Selivanchik says that in addition to the usual qualities of a sales manager - diligence, activity, focus on results - both corrosiveness and pedantry may be required. This is especially true for German hardware companies, they want the manager to be able to get a good understanding of the specifics of the product. So it’s worth adding to the ideal portrait features that seem to be not the most common, but, in your opinion, necessary and useful.

Another principle to be followed is restraint. "A minimum of creativity and humor, - says Nadezhda Lyakhovskaya. - Write "I rarely drink, I smoke little" - and most likely, your resume will not be considered."

Do not forget that the declared qualities must be met - even at the first meeting with an HR manager. Svetlana Kuznetsova, recruiting specialist at UNITI CC, emphasizes that the dissonance is especially striking: a “responsible” applicant does not comply with agreements, a “punctual” applicant is late without good reason, and an “attentive” one misses details.

Special cases

We looked at the vacancies of accountants, secretaries and sales managers on the Rabota.ru website and found out what qualities employers want to see.

Accountant. The most popular are: responsibility, good learning and attentiveness. For accountants, according to employers, it turned out to be very important to get along with people - sociability, non-conflict, "the ability to work in a small team" and the ability to work in a team are in demand. There is a regularity: the less requirements for experience and knowledge, the more human qualities are "signed".

Secretary

In vacancies, the personal and business qualities of secretaries are mentioned in about 70% of cases, the most common wishes are: sociability, stress resistance, competent speech, accuracy, diligence, responsibility and the absence of bad habits. More original formulations - for example, "the ability to dynamically respond to the instructions of the head" - are rare. But appearance is often specified: "pleasant", "presentable" and even "very good external data".

Such wishes are a rather painful issue for many applicants. Anastasia Selivanchik comments on the situation: “I will not hide that a presentable appearance is often required from applicants for the position of secretary, but not always. For example, if a company promotes equipment for beauty salons, then the secretary must also have an appropriate appearance. And another piece of advice to job seekers: if you don’t have a good photo, it’s better not to attach any to your resume at all. Palm trees and T-shirts are not appropriate. "

Sales Manager

Sales managers are required, first of all, to be active, communicative and result-oriented; this set of qualities with slight variations is found in half of the vacancies. Competent speech, representative appearance, non-standard thinking, ability to work in a team and stress resistance (including in the form of "insensitivity to failures") are also in demand.

Perhaps the position you are applying for does not have such a clear profile as the accountant, secretary or sales manager we described above. Or you are afraid not to guess. Then follow the advice of Nadezhda Lyakhovskaya: "If you don't know what to write, then don't write anything. Everything you need will be asked at the interview." Of course, refusing such a self-presentation will not add points to you, and your resume will be somewhat ascetic, but at least you will not harm yourself.

Vera Sorokina - expert "Rabota.ru"

Why do employers pay so much attention to the business qualities of applicants? Because professionalism in the business sphere decides everything: whether the work will be done in due quality and completed on time, whether the organization will have new clients and partners, etc. The business and moral qualities of each person working in the company are the most important condition growth and development of any enterprise.

What are business qualities? This is a synthesis of professional knowledge, skills and abilities, multiplied by self-discipline. So, for example, the professional ability to organize people will not be effective if you do not learn how to organize yourself and come to meetings on time, or if you forget about the planned things.

What are business qualities?

The list of business qualities of a person is quite large. However, it includes such items that may be useful to one category of workers and be completely unnecessary for another. So, for example, a manager will need good oratory skills in order to motivate ordinary employees to new achievements or to captivate partners and investors with their ideas. But for a system administrator, this kind of business qualities, most likely, will not be useful.

In general, if we talk about the most popular types of business qualities, the list will be as follows:

• teamwork skills;
• organizational skills;
• skills of independent work, without outside control;
• the ability to clearly express their thoughts orally and in writing;
• the ability to convince;
• the ability to speak in front of an audience;
• the ability to find a language with other people;
• professional integrity;
• accuracy in working with documentation;
• speed of reaction;
• ability to conduct business correspondence;
• the ability to plan a working day, highlight the main and secondary tasks;
• ability to make a decision;
• the ability to follow instructions clearly;
• politeness and tact;
• maximalism.

It is clear that professionals are not born. The development of business qualities occurs in employees in the course of work, but not only. The owners of large companies today invest huge amounts of money in the education of their employees. Trainings in business communication, communicative competence, creativity, self-confidence, etc. - all this helps the company's employees develop positive business qualities and become professionals. Any company needs just such people, therefore, in some organizations, the position of a business coach is even introduced to the staff - a person who will “pull up” the manager and other employees in terms of developing business qualities.

The business qualities of a person directly affect his career. It is practically impossible today to achieve a promotion without certain professional knowledge and management skills. That is why it is so important for business people to study, attend specialized trainings, read specialized books and develop business skills.

The characteristic of your business qualities is an integral part of any resume. When you decide to apply for a position in a particular company, do not forget to make a list of your professional strengths and describe them in your resume. At the same time, having decided to include even the most standard ones in the document: "learning", "dutifulness", "responsibility", etc., do not forget that all this will have to be demonstrated to the employer when you are hired.

The work that is performed by civil servants requires certain training, behavior, individual qualities, and communication characteristics from each.

Importance of the issue

In the specialized literature, both domestic and foreign, the question of the presence of certain qualities in civil servants is covered quite widely. This is due to the fact that clarifying the requirements that representatives of this category must meet is of great importance both in theory and in practice. Firstly, it is necessary for a more thorough selection of a candidate for a specific position. Secondly, the civil servant himself should also know what qualities are necessary in his work, and if he has them, then it is likely that, by self-improving and continuously learning at the workplace, he will develop other necessary qualities.

Requirements for a civil servant in the USSR

In the legal literature of the Soviet period, business, political and moral qualities were distinguished.

List of business characteristics:

• the presence of managerial training and general education corresponding to the job profile;
• experience (this is due to the position), work experience;
• good organizational skills;
• initiative, creativity;
• sustainable performance;
• constant striving to improve their professional skills. There were also certain requirements for the behavior of civil servants.

Some of these qualities are quite difficult to characterize or fix in a normative manner. If the first two can be confirmed by certain educational documents or records in a work book, then it is very difficult to confirm the remaining qualities in an objective way.

Until the beginning of the nineties, the requirements for civil servants were not reflected anywhere in the norm, since there was no single legal act on civil service in the country.

Classification of the qualities of a civil servant G.V. Atamanchuk

The next classification belongs to G.V. Atamanchuk, highlighting the qualities of two levels for the development of public administration personnel.

one). The initial or primary qualities that an applicant for a public position must possess. They include the following aspects:

• general cultural, including attitudes, values ​​and goals, experience of communication with people, aesthetic, ethical skills, culture of speech;
• professional, business, that is, awareness of the intricacies of management in a certain area of ​​public life, labor activity tested in practice, discipline, experience in state and public work, awareness of responsibility for the results of labor, skills in improving one's qualifications;
• personal, including honesty, stability in matters of morality, independence, highly developed will, initiative, reliability, decisiveness and sociability.

There were also qualification requirements for civil servants.

2). Formed directly in the process of carrying out state activities, career advancement, gaining experience:

• general cultural: thorough knowledge of the history of their country and the main intellectual achievements of our time, a high level of oratory, the ability to hold mass events, leadership qualities and responsibility for them, the ability to think big;
• business: organization, the ability to set the direction of the activities of others and exercise control over it, consistent and persistent problem solving, orientation in social and scientific and technological achievements, their application in practical activities;
• personal: adherence to one's own principles, masculinity, persuasion skills, the ability to resist personal gain; ideal behavior in different situations.

Of course, this list of qualities is incomplete. Each person may have a different combination of these characteristics.

And what are the requirements now put forward to civil servants?

Requirements of the modern period

Civil servants today are subject to requirements due to the place of the state body in which they work, and the specifics of their activities in a particular position.

In modern Russian legislation, qualification requirements for this category of persons are fixed normatively. They are related only to the qualifications of an employee, and therefore do not deviate from the principle of the Constitution on the availability of civil service for all citizens.

The appearance of such a right in the text of the country's fundamental law means not only compliance with international legal norms, but also a break in ties with the long-term existence of nomenklatura positions, which were affected by such restrictions as the data in the questionnaire (party affiliation, social status, nationality, etc.). ) or moral stability and political literacy, which have a rather arbitrary interpretation.

The requirements for official behavior of a civil servant must be strictly observed.

Sharing right

The right to equal access to civil service for all citizens is among the democratic rights that are a guarantee that stops the bureaucratization of the state apparatus and does not allow it to turn into a force independent of civil society.

Providing public access should contribute to the renewal of the apparatus of civil servants so that it does not become a closed caste. At the same time, it is not necessary to interpret this right in a literal sense, that is, as the ability of any citizen to apply for public office at any time. To prevent such an interpretation, the constitutional norms were specified. In addition to other principles of civil service, the principle of equal access for all citizens, if there are appropriate skills and professional training, has been approved.

So, let's take a closer look at the requirements for civil servants.

Who can become a civil servant?

In the Russian Federation, adult citizens who speak the state language, have the appropriate professional education and fit all the parameters established for civil servants have the right to enter the civil service. At the same time, there can be no advantages or restrictions due to race, nationality, gender, language, state of property, official position, origin, religious and other beliefs.

The current socio-political situation in the country puts forward special professional requirements for civil servants, since the intellectual abilities, the quality of the apparatus and the activities of its employees have a direct impact on the authority of the state.

Competence and professionalism

The Federal Law "On the Fundamentals of the Civil Service of the Russian Federation", in addition to the general access of citizens to the civil service, also enshrined such an important principle as the competence and professionalism of civil servants. It implies deep knowledge in the relevant area of ​​public life, as well as the presence of training in management theory, knowledge of rights and their application in their field of activity.

What other requirements for the position of a civil servant are known?

For a long period in our country there was no normatively fixed mandatory requirement that civil servants have the appropriate education and work experience in their specialty. For the first time, this was mentioned in the Federal Law “On the Fundamentals of the Civil Service of the Russian Federation”.

Basic Requirements

The requirements in this list are:

• degrees of vocational education, depending on the specialization and type of public office;
• seniority, work experience in their specialization;
• knowledge of the Constitution of the Russian Federation, laws of the federal level, charters, constitutions, laws of subjects related to the position held.

The ethical requirements of a civil servant are of no small importance.

Add-ons

These requirements are basic in the list of professional characteristics of a civil servant. Depending on the place, conditions, time of activity of any state body, they are supplemented by other requirements, such as: competence in their field, possession of special knowledge. There is a global trend towards an increase in the requirements for the qualifications of civil servants. The demand for high scientific and professional qualifications is becoming commonplace.

The only thing that should determine the choice of candidates for public office is whether they have the qualities that are necessary for their duties, as well as the required level of professional training.

We reviewed the requirements for civil servants.

The employer is important both personal and business qualities of the employee. What abilities are more important? How to deal with negative traits? Each profession has its own characteristics. We will talk about how to make the right choice and how to evaluate a future employee in our article.

Business and personal qualities

The business qualities of an employee are his ability to perform certain labor duties. The most important of them are the level of education and work experience. When choosing an employee, be guided by the benefits that he can bring to your company.

Personal qualities characterize the employee as a person. They become important when applicants for one position have business qualities on the same level. Personal qualities characterize the employee's attitude to work. Focus on independence: he does not have to do your job, but he must cope with his own to the fullest.

The choice of qualities

If more than 5 characteristics are entered in the resume, this is a signal that the applicant is not able to make a competent choice. Moreover, the standard “responsibility” and “punctuality” have become commonplace, so if possible, ask what these general concepts mean. A prime example: the phrase "high performance" can mean "the ability to work with a lot of information," while you were counting on "willingness to work overtime."

Such general concepts as "motivation to work", "professionalism", "self-control", the applicant can reveal in other expressions, more specifically and meaningfully. Pay attention to incompatible qualities. To verify the honesty of the applicant, you can ask to illustrate with examples the characteristics indicated by him.

Negative qualities of an employee

Sometimes they are also included in the resume by the job seeker. In particular, such as:

• Hyperactivity.
• Excessive emotionality.
• Greed.
• Vindictiveness.
• Impudence.
• Inability to lie.
• Inability to work in a team.
• Restlessness.
• Touchiness.
• Lack of work experience/education.
• Lack of sense of humor.
• Bad habits.
• Passion for gossip.
• straightness.
• self-confidence.
• Modesty.
• Weak communication.
• The desire to create conflict.

An applicant who has written negative qualities in a resume can be honest, or maybe reckless. Such an act does not justify itself, but if you want to know the possible problems with this applicant, ask him to list his negative qualities. Be ready to give the person an opportunity to rehabilitate himself and present negative qualities in a favorable light. For example, restlessness indicates easy adaptation and quick switching from one task to another, and straightforwardness indicates the benefits that he can bring when making a deal.

Be ready to give the person an opportunity to rehabilitate himself and present negative qualities in a favorable light.

Qualities for different professions

Certain professional qualities are needed in almost all activities. You can make it easier for applicants and at the same time narrow their circle by entering information about the desired characteristics in the job advertisement. For an employee in the field of promotion or entertainment, the main qualities are communication skills, the ability to work in a team, and win people over. The list of winning qualities will also include: charm, self-confidence, energy. In the field of trade, the list of the best qualities will look like this: flexibility of thinking, customer interaction skills, ability to negotiate, work in a team, as well as quick response, courtesy, perseverance, activity.

A leader in any field should be characterized by such professional qualities as organizational skills, the ability to find a common language and work in a team, resourcefulness, conflict-free, charm and the ability to teach. Equally important are the ability to make quick decisions, self-confidence, attentiveness and balance.

The strengths of an employee working with a large amount of data (accountant or system administrator): attention to detail, accuracy, quick learner, attentiveness, organization and, of course, the ability to work with a large amount of information.

The characteristics of a secretary include a variety of positive qualities: customer interaction skills, business communication, literacy, the ability to negotiate and business correspondence, the ability to do several things at the same time. Also pay attention to good external data, attentiveness, tact and balance, diligence. In any profession, responsibility, attentiveness and stress resistance are useful. But the applicant, inscribing such qualities in the resume, does not always take them seriously.

In any profession, responsibility, attentiveness and stress resistance are useful. But the applicant, inscribing such qualities in the resume, does not always take them seriously.

Evaluation of the professional qualities of an employee

To avoid wasting time and money testing new employees, sometimes companies evaluate them before hiring. For this, even special personnel assessment centers have been created. A list of grading methods for those who prefer to do it themselves:

• Letters of recommendation.
• Tests. This includes conventional aptitude and aptitude tests, as well as personality and background tests.
• Examination of the knowledge and skills of the employee.
• Role play or case studies.

The role-playing game will help you find out in practice whether the applicant is right for you. Act out a day-to-day situation for his position and see how he copes. For example, evaluate his customer interaction skills. Let the buyer be your competent employee or yourself, and the applicant will show what he is capable of. You can set a goal for him to achieve during the game, or simply observe the style of work. This method will tell a lot more about the applicant than the column "Personal qualities" in the resume.

When determining the evaluation criteria, you can be based on business qualities: punctuality, potential quantity and quality of work performed, experience and education, skills, etc. For greater efficiency, focus on the qualities necessary for the position for which the candidate being evaluated is applying. To be confident in an employee, consider his personal qualities. You can independently conduct an assessment in the form of a rating of candidates, placing + and - according to certain criteria, distributing them by level or awarding points. Avoid scoring errors such as bias or stereotyping, or overweighting one criterion.

Personal and business qualities affect efficiency and communication. What should be a successful employee - read the article.

From the article you will learn:

Important business and personal qualities

Business qualities of an employee - the ability to perform labor duties, fixed by the job description. When choosing an employee, be guided by the benefits that he will bring to the organization. Consider personal qualities - they characterize the attitude to work.

Download related documents:

Business and personal qualities

The business qualities of an employee also depend on personal qualities, since they are often interrelated. When selecting a candidate for a vacant position, make a list of mandatory and secondary qualities. Keep in mind that everything cannot be combined in a person at once. How to identify , read in the magazine ". To read the articles, get a demo access to the magazine for 3 days.

Read about professional and business qualities in the electronic magazine " »

If the applicant has entered more than 5 characteristics in the resume, this means that he is not able to make a choice. The standard "punctuality", "performance", "responsibility" have become commonplace, so ask what the employee means by them.

Business qualities in a resume: an example

A specialist got a job in the organization, who wrote in his resume that he was distinguished by high efficiency. The manager expected the employee to be willing to work overtime, but it turned out that by this he meant the ability to perform several tasks at the same time.

Pay attention to such business qualities of an employee as "motivation to work", "self-control", "professionalism". Applicants often embellish skills and abilities. To verify the honesty of the information, ask to illustrate the specified characteristics. People who voice conflicting qualities should be eliminated immediately. If they are not able to determine the characteristics, do not expect high performance from them.

Negative personal and business qualities of a manager

Ask applicants to include negative business qualities for a resume but don't expect honesty. Be lenient if the candidate does decide to complete the column. Some of the negative characteristics help in the work.

The negative qualities include:

• hyperactivity, restlessness;
• excessive emotionality, resentment;
• greed, impudence;
• addiction to gossip;
• revenge;
• inability to lie, straightforwardness;
• inability to work in a team;
• lack of work experience or education;
• lack of sense of humor;
• bad habits;
• self-confidence;
• modesty, shyness;
• poor communication skills, conflict.

The applicant who entered negative qualities is honest and reckless at the same time. If you want to know possible problems with him, ask him to list the negative qualities and give examples of when they manifested themselves. Give a person the opportunity to present negative qualities in a favorable light, listen to him. Often they help in work, career advancement.

Restlessness indicates rapid adaptation, the ability to switch from one task to another. Straightforwardness speaks of the benefits brought by the conclusion of a transaction, the conduct of complex negotiations. At the same time, self-confidence contributes to independence - a person does not wait to be told what to do, he acts without orders from the leadership.

Professional and business qualities of employees in various fields

Be attentive to the assessment of the professional and business qualities of the employee. Do not accept the first person you meet in order to fill the vacancy faster. You need to believe the information contained in the summary, but it should be verified.

Mandatory qualities:

• For employees in the field of promotion: sociability, sociability, ability to work in a team, charm, energy, self-confidence.
• In the field of trade: skills of interaction with clients, flexibility of thinking, ability to negotiate, quick response, politeness, activity.
• Businessqualities of a manager : organizational skills, the ability to find a common language and work in a team, conflict-free, resourcefulness. Charm, quick decision-making, attentiveness, poise are valued.
• Specialist strengths working with large amounts of data: attention to detail, quick learner, accuracy, organization.
• Professional, personal and business qualities of secretaries: business communication and customer interaction skills, literacy, negotiation skills, business correspondence, the ability to perform several tasks at the same time. External data, tact, balance are important.

In any field of activity, responsibility, stress resistance and attentiveness are useful. But the candidate, writing these qualities in the resume, does not always take them seriously. Some people don't understand what they mean. They notice who is wearing what, but they lose sight of important nuances in their work, they do not respond to criticism, and they confuse responsibility with efficiency.

Evaluation of the business qualities of an employee

To avoid wasting money and time testing new employees, evaluate them before hiring. If the organization does not have a specialist who can identify the personal and professional qualities of personnel, contact specialized centers for assessing and appraising personnel.

Evaluation of the business qualities of an employee is carried out using:

• letters of recommendation;
• tests;
• interviews;
• exams;
• role-playing games or cases.

Based on the evaluation criteria on business qualities. To be effective, focus on the characteristics needed for the position. To be confident in an employee, consider personal qualities. Conduct an assessment by ranking the candidates. Put + and - according to certain criteria.

Avoid the mistakes that are associated with grading. Give preference to candidates who are appropriate for the position, and not to those with whom you personally sympathize. A large list of business qualities should alert you. If an employee, without hesitation, praises himself, check him especially carefully.