British etiquette in English. English speech etiquette in primary school. English language material on the topic. Table manners

Dialogues-illustrations for teaching students forms of address in English:

(In the bus)

Conductor: Any more fares, please?

Passenger: A thirty pence ticket, please.

C. Here you are, sir. Two pence change, thank you.

P. Thank you.

(In the restaurant)

Guest: Waitress, the bill, please!

Waitress: Two pounds and six pence, please.

G. Here you are. And keep the change.

W. Thank you, sir. Good-morning.

(Guide addressing tourists)

Guide: Ladies and Gentlemen! Take your seats, please. Our route takes us to Westminster, where we find several historic buildings, famous all over the world.

(In the shop)

Shop-assistant: Are you being served, gentleman? What can I do for you?

Customer: My friend and I want a pair of patent leather shoes.

S. What size do you take, sir?

C. Size seven for both of us, and both the pair in black if they are available.

(At school)

Teacher: Why are you late, Smith?

Pupil: I missed my train, Miss Jones.

(Jane calls her friend Betty's apartment. Betty answers the door)

J.: Hello, Betty!

B.: Oh, hallo, Jane! It's lovely to see you. Come in!

J.: Thank you. I'm glad you're at home. Is your mother in? I've got a favor to ask her.

B.: No, mummy’s out. She and daddy are at Auntie Margaret. But do come in and sit down.

(Conversation between Englishmen and a foreign schoolchild)

A: I beg your pardon. Could you repeat what you said?

B: Certainly. I said that tomorrow would be a day off my office.

A: I’m afraid I can’t grasp the word “day off”. Will you please explain it?

B: Oh, this word is combination use. It means a “free day” or “day’s holiday”.

(In the hospital)

Nurse: Good morning. May I ask your name?

Patient: Yes, I'm Mrs Goodwin.

N: Have you an appointment with Dr Rooke?

P: Yes, I have. He said he would see me at ten this morning.

N: Shall I tell him you are here, Mrs Goodwin?

P: Yes, please do.

Dialogues-illustrations for teaching students forms of greeting, introduction, congratulations, wishes, sympathy in English:

(Meeting of two old acquaintances)

D: Good evening, Jack. I hope you are well?

J: Very well, thank you, and you, David?

D: Much the same as usual, you know. I'm very glad to see you again. How are your wife and children?

J: They are all in the best of health, thanks.

(An unexpected meeting of former classmates)

A: Excuse me for stopping you like this, but aren’t you Tom Wallace?

T: Yes, that’s my name.

A: Don’t you remember me? I’m Alec Bell, we were at school together.

T: My goodness! So we were! This is a great pleasure (They shake hands warmly).

(Meeting of friends who have not seen each other for a long time)

F: Hallo, old boy, where have you suddenly sprung from?

A: Well, I never! If it isn't Fressy Carter! My first day back in London, and I run into you. How is everyone? Are you still living in Wimbledon?

F: Yes, we’re still in the same place – we are all fine; and what are you doing, Alan? Have you come over from the States on a business trip?

A: No, we’ve come back for good.

(Tom visits his school friend)

Tom: Good morning, Mrs Brown, is Denis at home?

Mrs Brown: Yes, he’s just come from school. Please come in.

Dennis: Hello, Tom. I’m glad to see you, please sit down.

T: Thanks.

D: How have you been lately?

T: Oh, splendid, thanks, and how are you?

D: I’ve had a slight cold, but it’s better now.

T: How's school?

D: Oh, lots of home assignments these days. The exams start in a week.

T: So do mine.

(At a party. Acquaintance of two young people who were next to each other at the table)

J: Perhaps I’d better introduce myself. My name's Ralph Jefferson. I'm studying at London University.

H: My name's Catherine Hogg. I'm a medical student.

(In an institution. Meeting colleagues without an intermediary)

S: I should introduce myself – Peter Smith. I'm in the accounts department.

J: Philip Jones. Pleased to meet you, Peter. Or do they call you ‘Pete’

S: Usually “Peter”. What section are you in?

(Introducing your relative to a work colleague)

X: You’ve met Mrs Cooper, Becky, haven’t you?

B: I’m afraid I haven’t.

X: Oh, I’m sorry I thought you had. Mrs Cooper, this is Miss Brand, my wife’s cousin.

B: How do you do, Mrs Cooper?

C: How do you do, Miss Brand?

(meeting of old friends)

H: Why, John Brown! I haven’t seen you for years. Don't you recognize me?

J: I'm sorry. I know your face, but your name escapes me.

H: Helen James. Do you remember me now? We were at university together.

J: Helen! Of course, I remember you now! How nice to see you again! I don’t think you know my wife, Dora, this is Helen James, an old university friend of mine.

D: Hello.

H: Very nice to meet you, Dora.

(Meeting friends on Christmas Eve)

C: Merry Christmas!

D: The same to you.

C: How will you spend the holidays?
D: I’m going on a trip with two friends of mine.

C: Well, I hope you have a good time.

D: Thank you. I hope you enjoy holidays, too.

(Happy Birthday greetings among friends)

A: Many happy returns of the day, Eve!

B: Oh, is it your birthday? Many happy returns!

C: Happy birthday, Eve!

E: Thank you.

(Sympathy for a friend's illness)

A: You’re not looking well today.

B: No, I’m out of sorts.

A: I’m sorry to hear that, what’s the matter?

B: I don’t know; just don’t fall well, that’s all.

A: I hope it’s nothing serious, but you must be careful. There are a lot of colds about just at present.

(Toast with wishes of success in your new job)

A (holds up his glass): Well, here’s luck to you in your new job.

B: Cheers!

(Letter of condolences)

My dear Mrs Darling,

We are so very shocked to hear of the sorrow that has come to you. If there is anything that either my husband or I can do, I earnestly hope that you will get in touch with us.

With deepest sympathy,

Alice Blake.

(Letter of congratulations to a friend for promotion)

Dear Mr Brown,

We are so glad to hear the good news of your success; it was a splendid achievement. Congratulations!

Yours sincerely, James Browen.

Appendix 2.

Illustrative dialogues for teaching students the forms of gratitude, apology, request, advice, and suggestions in English:

(Expressing gratitude to a friend)

M: Here’s the book I promised you, John.

J: Thanks very much, Martin. I'll be careful with it. When do you want it back?

M: Any time. I'm in no hurry for it.

J: I should’ve finished it by next week. Thanks again.

(Expression of gratitude to friends)

P: Many thanks, John, for going to all that trouble for us.

J: Don’t thank me, Peter, thank Dorothy. She’s the one who did all the running around.

P: Well, thank you, then, Dorothy. It was very good of you and we’re very grateful.

D: That’s okay, Peter, I didn’t mind a bit.

(Letter of thanks to friends for their kind reception)

My dear Mrs Robbins,

It was more than good of you to give my husband and me so much pleasure. We enjoyed and appreciated all your kindness to us more than we can say…

Once again thank you ever so much for your generous hospitality. With our kindest regards to you both.

Very sincerely yours,

Dorothy Day.

(On a London street: address to a passerby)

A: Excuse me, but I wish to know where the Victoria Hotel is.

B: I’m sorry I don’t know. You'd better ask someone else.

A: Sorry to have troubled you.

B: I’m sorry I couldn’t help you.

(On the bus: apology for awkward behavior)

Man: I’m sorry, I think I trod on your foot.

Woman: that’s all right, it’s a very bumpy ride.

(Visiting a friend: apology for involuntary sloppiness)

Mrs J: Oh, I’m sorry Ruth, that was my fault entirely.

Mrs M: Never mind, it couldn’t be helped.

Mrs J: I’m so sorry – how clumsy of me. Do forgive me.

Mrs M: Don’t worry about it, we can easily clean it up.

Mrs J: I'll go and get something to mop it up with.

(Apology for unfulfilled promises)

A: I’m sorry I haven’t been able to find those books for you yet. I just haven’t had time to look for them properly since I saw you.

B: That’s quite all right, I’m in no great hurry for them.

A: I really am sorry, but I’ll have them for you next time you come.

(Request)

M: John, I wonder if you’d mind running down to the shop for some sugar, I’m right out of it.

J: All right, Mum. How much do you need?

M: Two pounds, thanks. And on the way could you please drop this book in at the library for me?

J: All right.

M: If I were you, I’d go now because it looks as if it could start raining at any moment.

J: All right, I’m off now.

(Ask a friend to borrow money)

K: David, would you mind lending me a bit of money? I’m afraid I forgot to bring anyone with me.

D: I’m sorry, I can’t, Ken, I’ve only got enough for the bus fare myself. Why don't you ask Peter? He might be able to help you.

K: That’s an idea. Thanks.

(At the tourist office)

Customer N: Which flight should we take, do you think?

Clerk: I’d advise you to take the earlier one, Sir. It’s a direct flight and much quicker.

N: Very well, I’ll take your advice. Can you get us four seats together?

C: I’ll try, but I may not be able to. Evening flights are always heavily booked.

N: If you’ll just take a seat for a few minutes, Sir, I’ll check for you.

N: Thank you.

Appendix 4

1) Add new phrases that are thematically similar to those given. Say it in English:

Wait a minute\a moment, please.

Happy New Year!

May I have this disk, please?

Won't you be in the party?

See you in an hour.

2) Construct a dialogue using phrases from brackets that correspond to the situation:

What do you say...?

1. … when the door bell rings? (Who is here? Come in please)
2. …when you can’t go with your friend? (I'm sorry. I can't)
3. …when you want to know the time? (What time is it?)
4. …when you don’t remember somebody’s name? (I’m sorry. I’ve forgotten your name)
5. …when you want to buy something as present? (How much is it? Could you help me with present for my friend?
6. …when the telephone rings? (Hello! Who is speaking?)
7. …when you attempt to ask a girl out for the first time? (Do you want to go to a party? Will you go out with me? I’d like to spend more time with you.)

3) In this task, students are required to determine which speech etiquette formulas can be used in the following situations:

1. Introduce your friends to your parents\others.

2. To be grateful for someone to his\her present.

3. Invite your friends to a party. Ask them to bring the music disk themselves.

4. You are going to make the New Year party. Write a plan for organizing it.

5. Say a few words to a person who is going to a party.

4) An option is also possible in written form:

Everyone has a New Year card. Please, write your wishes to whom you want.

5) In the productive speech task, students are required to compose dialogues based on the proposed situations using speech etiquette formulas: requests, apologies, refusals, thanks.

Situation A

Invite your friend to the New Year Fancy Dress Ball party, which will be in the evening and there will be prizes for the best costumes!

Situation B

Say a few words to a foreign friend who has arrived in Tashkent on a short visit and has come to the party.

Situation C

Ask the girl out for the first time.

Situation D

Your friend is busy with organizing the party and needs help.

6) The following version of situational exercises is also very effective:

Make up short dialogs on the following situations:

Two friends meet after Christmas.

You are sitting with your friend and you are looking for your pen.

You are in a hurry and meet your friends who want to talk about the party.

You are planning to go to the party and ask your mother to give you a permission to go there.

See the models:

Situation: Olga meets her guests.

O: Oh, Nancy! I'm happy to see you here.

N: That wasn’t easy. My mother was against this party, but I tried to persuade her. …This is for you.

O: Thank you very much for your nice present, Nancy!

N: Oh, I’m glad you like it.

O: Yes, of course. It's wonderful!

7) The following task is given at home:

Think and write a celebration of one of the suggested holidays: Cookie Day, Grandparents Day and Favorite Movie Day.

You can use expressions: my holiday is…; it is celebrated…; because there is not...; I think...

"Echo"

The main task of this game is to teach students to use various compliment options in speech, to develop lexical and phonetic skills, and to cultivate a culture of speech behavior.

Children, in accordance with the game task of the “Echo” game, repeat after the teacher the phrase he uttered, exactly following the model or correcting it (by agreement). The teacher uses individual compliment phrases, and then adds an appeal and motivation to them and emphasizes the manifestation of goodwill in intonation, gestures, and facial expressions.

John, you have a good sense of humor!

Mary, you have a beautiful smile!

Jane, you are a good singer!

Your mum is great!

You are handsome!

You look good!

You are so intelligent!

You are good-natured!

You are kind-hearted!

She is pretty!

You are beautiful!

You are wonderfully kind!

How well do you look!

You are a person of good taste!

It's a pleasure to talk to you.

"Wonderful transformations"

The main goal of this game is to develop lexical skills (forms of compliments), activate learned phrases, stimulate the reproduction of compliment phrases, and cultivate a culture of speech behavior.

The fur toy turns to the child with a request to praise it, and for this it promises to turn into someone. The child remembers the compliment. The teacher quietly replaces the toy with a new one. This is repeated several times.

1. John, you like my new dress, don’t you?
2. You look wonderful in it.

1. Marry, do you like my blouse?
2. Yes, I do. It's beautiful. The blouse goes well with your colouring.

1. Phil, you like my suite, don’t you?
2. The suite becomes you to great advantage.

1. Do you like my new hairstyle?
2. This hairstyle is just right for you.

"Polite guesses"

The main objective of this game is to teach students to quickly react to a speech situation, develop speaking skills, organize oral training, develop long-term memory, and cultivate a culture of speech behavior.

Children stand in a circle, a leader is chosen; he stands in the middle of the circle and closes his eyes. Children. Holding hands, they walk in a circle, saying:

"One two three four five,

Try to guess

Who will praise you now?

Will he give you a compliment?”

“One, two, three, for,

Try to guess right

Who now compliments you for?”

With the last word, the children stop, the teacher touches one of them. He immediately pronounces the praise, and the driver must guess who said it. Children should be encouraged to use different forms, as well as to repeat the same expressions many times:

You are nice. You are kind. You are clever. What a good girl (boy)! How beautiful! What a nice dress! You read well. You run fast. You look lovely. How kind you are! You are very intelligent. You are handsome. You're beautiful. You look well. She sings well. He writes correctly. You have nice eyes. You have beautiful hair. You have a good voice.

Situational exercises

Exercise 1.

Complete the sentences below with appeals selected from the list provided. If there is no need to use appeals, write the word nothing next to this sentence. Some of the words in the list can be used in several cases, others in none.

Here are three examples:

1. Department store assistant to a woman customer: Can I help you,…?

Answer: Madam.

1. Parents to their child: What are you doing,...?

Answer: dear, love, darling.

1. Railway traveler to a ticket clerk: one ticket to Lancaster, please,…

Answer: nothing

1. child to his or her mother: Can I go out,...?
2. Telephone operator: Please, hold the line…
3. Television presenter to people watching at home: Welcome to the Saturday Night Show,…
4. Child to his or her Grandfather: Thank you for the present,…
5. Someone to a bank clerk or librarian: Can you help me,…
6. Someone making a speech to his audience: I’ll try to be brief,…
7. Polite shop-assistant to a mate customer: Can I help you,…
8. Someone to the Queen: Good evening,…
9. Customer to a shop-assistant: Can I try on this coat,…?
10. Wife to her husband: you look tired,…
11. Radio presenter to people at home: Now we have a surprise for you,…
12. Workman to a man passing by: What’s the time,...?
13. Policeman to a man who asks for help: Yes,…
14. Policeman to a woman who asks for help: Yes,…
15. Someone to a policeman: Excuse me,…
16. Child to his or her grandmother: here are your glasses,…
17. Woman shopkeeper in a small, friendly shop to a customer: What would you like,…
18. Soldier to his commander: Can I go,...?
19. Child to his or her father: Good night,…
20. Someone to a stranger in the street: Excuse me,…

Exercise 2. Fill the gaps in the dialogs.

(address to the taxi driver)

1. …! …, ….!
2. Yes, …Where to?
3. Take me to the Savoy Hotel,…
4. ..., sir.

(chance meeting with an old acquaintance after a long time)

1. …, but haven’t we met before?
2. … …, I can’t place you.
3. Last Summer at Brighton.
4. But..., you are Mike. How stupid of me. I … … …, I should have remembered.

(expression of gratitude to friends)

- … …, John for going to all that trouble for us.

Don’t ..., Peter, ... Dorothy. She is the one who did all the running around.

Well, … …, then, Dorothy. It was very good of you and we’re very grateful.

- … …, Peter, I didn’t mind a bit.

(talking on the phone)

Mrs Garret: ...?

Joey: …. This is Joey Burke speaking. … … speak to Sasha,...?

Mrs G.: … … Sasha! There’s somebody … … … for you.

Sasha: …This is Sasha

Joey: ..., Sasha. This is Joey Burke ... ... New York.

Sasha: ..., Joey! … … …?

Joey: I'm fine. How are you doing?

Sasha: …I’m having a great time in Atlanta!

Exercise 3. Render from Russian into English. Different polite variants are possible.

1. I understand everyone has flaws.
2. But I am outraged by your son’s attitude towards his studies.
3. True, he never shone in English.
4. You know, learning a foreign language is very difficult.
5. Last week he missed almost all of his classes.
6. And he didn't pass a single test.
7. And before the exam, he didn’t have the courage to come and explain himself.
8. And in his written work he makes many serious mistakes.
9. The director might even want to expel him.
10. My son never believed that he had any problems.

Exercise 4. Render the following dialogs from Russian into English, according to English spoken etiquette.

№1.

J. How about a cup of coffee this afternoon, Diana?

D. Good idea. Where will we meet, George?

J. I'll be waiting for you near the post office at 4 o'clock.

D. It's a little early for me. Can we meet half an hour later?

J. Okay, that suits me. See you later.

№2.

A. Excuse me, can you tell me what time it is?

B. Sorry, but I didn't hear what you said.

A. I said: “Can you tell me what time it is?” My clock stopped.

B. Mine too, I’m sorry.

A. Don't worry, I'll ask someone else.

№3.

M. This is the book I promised you, John.

J. Thank you very much, Martin. I'll be very careful. When should I return it?

M. Any time. She's in no hurry for me.

J. I'll finish it by next week. Thanks again.

№4.

E. Hello! Who do I see?

B. Yes, yes! What a surprise!

E. I'm very glad to meet you, Bill. I was thinking about you.

B. It's just wonderful to meet you again, Andy. It's been a long time since you and I were together, hasn't it?

E. Definitely.

B. How are things going with you?

E. ok, thank you. What about you?

B. Not bad.

E. I hope we meet again, Bill.

B. I'll call you, Andy, as soon as I get to the phone.

№5.

Sorry

Yes, what is it?

Could you show me the way to Victoria station?

Exercise 5.

Students are presented with situations and must create dialogues and act them out using forms of polite communication.

1. Greeting

1. Say “Hello” to your English friend.
2. Say “Hello” to your English teacher.

1. Acquaintance

1. Introduce a new friend to your mother or father.
2. Introduce your English teacher to Mrs Burke.
3. Introduce two students to each other.

1. Saying “Good-bye”

1. Say “Good-bye” to your history teacher.
2. Say “Good-bye” to your mother or father.
3. Say “Good-bye” to your best friend.

1. Gratitude

1. Say “Thank you” to your English friend for his small present for you.
2. Say “Thank you” to the policeman who explained to you how to get to the downtown.

1. Congratulations and good wishes

1. You are at birthday party. Congratulate and give a present to the birthday person.
2. You are the birthday person. Respond to these congratulations.

1. Regrets, consolation, sympathy (Regret, reassurance)

1. Your favorite team lost the game. Calm them down.
2. The parents are reassuring their daughters that she’ll pass the exam.

1. Advice

1. One of you wants to buy tape-recorder. Ask you partner for advice.
2. One of us wants to sell a bicycle. Ask your partner for advice.

Exercise 6. Use understatement to:

1. express your dislike of some TV programmes;
2. criticize some recent innovations in the school system;
3. disagree with your teacher in the subject of getting ready for exams;
4. describe to a friend of you’re the frame of mind/ state of health of your other acquaintance who feels wretched / is very unhappy / terribly ill.

Write in brief:

1. a critical review of an article / essay written by a friend of yours.
2. The characteristics of somebody who you think is unfit to be elected a president.

Preview:

English lesson plan on the topic: Speech etiquette. Addressing a stranger and forms of address in the family.

Tasks:

Educational: introduce students to the concept of “speech etiquette”; teach them to address a stranger; systematize their knowledge about forms of treatment in the family.

Developmental : develop students’ phonemic awareness; develop students’ logical thinking and ability to guess; develop long-term memory of students, develop cognitive, emotional-volitional, need-motivational, intellectual spheres of students’ personality.

Educational : cultivate a culture of speech behavior; cultivate respect for the rules of speech etiquette in England; cultivate interest in the culture of the language being studied.

Lesson type: combined;

Methods: story method, exercises, illustrative and visual material, explanation method, oral control.

Equipment: chalkboard with chalk notes, Happy English -2 Kuzovlev V.P., task cards.

Literature: Foreign languages ​​at school 2003 No. 3, Happy English -2 Kuzovlev V.P.

Lesson Plan

1. Organization of the beginning of the lesson.
2. Introductory conversation between the teacher and the class about speech etiquette.
3. Form you/you.
4. Addressing a stranger.
5. Forms of address in the family.
6. Performing training exercises.
7. Reflection

1.Good morning children. I'm very glad to see you. I don’t want you to name the problem of our lesson. Look at the blackboard. Here is the picture, you have to guess the problem.

Well done. Today we’ll speak about English spoken etiquette.

2.Teacher's message. Nowadays, when contacts with other countries are expanding. When the internationalization of all spheres of public life occurs, a foreign language becomes really in demand in a person’s practical and intellectual life.

When using a language, it is very important to know the rules of speech behavior. Every country has unwritten laws for the situational use of linguistic units. For example, the phrase You look fat, addressed to an interlocutor from a country experiencing food problems, can serve as a compliment that indicates his material well-being. At the same time, this phrase, addressed to an interlocutor from a country with a highly developed standard of living, may turn out to be tactless and the interlocutor will not have the desire to continue the conversation.

The teacher should also mention the distance separating the interlocutors. There are four main distances: intimate (up to 0.5m), personal (from 0.5m to 1.2m), social (from 1.2m to 3.5m) and public (from 3.5m and beyond).

intimate distance- This is an emotionally charged zone used to show love, protection, and comfort when communicating between the closest people.Personal distancetypical for informal contacts between friends.Social distance- this is the usual distance between acquaintances and sometimes strangers during a business conversation, a school lesson, etc.Public distanceis typical for one-way communication between the lecturer and the audience and requires raising the voice, stylizing gestures and clearer pronunciation.

The distance between participants in communication largely depends on the national and cultural characteristics of the country or region. The features of distance described above apply in English-speaking society, but they do not apply, for example, to Latin Americans, who usually talk to each other at a closer distance. This leads to some misunderstanding when communicating with US citizens. North Americans instinctively move away during a conversation, while Latinos are under the impression that US citizens are cold and unfriendly. Thus, the importance of information about the characteristics of distances accepted in a particular society is obvious.

It is also important to know sign language. For example, a handshake in English-speaking society is a socially distanced social etiquette. Gentlemen should certainly shake hands when they meet. The hostess of the house greets guests at a party with a handshake. At the same time, holding each other's hands for some time means for the British an intimate communication distance. A prolonged handshake thus takes on additional meaning.

Speech etiquette is a nationally specific and socially fixed stereotype of communication that allows you to correctly choose the appropriate greeting or farewell, apology or gratitude, request or wish, various kinds of polite, friendly attitude towards the interlocutor in a given situation. Speech etiquette manifests itself throughout all communication, but it is especially important in the first minutes, when establishing contact.

Test questions for students:

What is speech etiquette?

Why do you need to know the rules of speech etiquette?

Where does speech etiquette manifest itself?

3. Teacher's message. Previously existing form in English You already in the 17th century it fell out of use, surviving only in the Bible and poetry. There is only one form left: you. All shades of contacts, from rudely familiar to emphatically official, are conveyed through intonation and the choice of appropriate forms and designs. For example:

Hey, what's the time?

What time is it, Nick?

Excuse me, could you tell me the time, please?

4. Teacher's message. You should know. That such forms of address as “Citizen”, “Grazhdanochka” do not exist in the English language. They correspond to Sir, Madam, Miss. The form "Comrade" (comrade) is accepted only among members of the communist and socialist parties. Sir (more often in the USA) is used in relation to a man older in age, rank or social status, for example: student to teacher, soldier to officer, seller to buyer, maid to tenant, waiter to client. But women, as a rule, do not use this address.

Madam is used in the same cases, but in relation to a woman, Miss – in relation to a girl, young woman. This is also an accepted form of address from a buyer to a seller, or from a cafe visitor to a waitress.

How children address the teacher.

In the UK: Sir or Mr + surname (for a man); Miss+last name or just Miss (to a woman)

In the USA: Sir or Mr+last name (for a man); Mrs+last name, Miss+first name (to a woman).

In the USA, Professor is used to refer to a teacher of any rank.

You should know that calling Mister, Missis, Miss without a name sounds very impolite.

Addresses – waiter\waitress\porter\nurse are falling out of use. To attract the attention of people of the named professions, the expression Excuse me, please is used.

5. Message. Forms of address in the family.

Small children - to mother and father: Mummy, Daddy; children under 10 years old: Mum, Dad; adults from the upper and middle classes: Mother, Father.

Children - to their grandparents: Granny, Grandma, Grandpa; adults from the upper and middle classes: Grandfather, Grandmother.

To aunt and uncle: Auntie, Uncle.

6. Performing training exercises:

Ex.I. Choose the best answer.

1. When you address a middle-aged man whose name you don’t know, you say:

1. Mister; b) Sir; c) Excuse me, please.

1. If it is a woman, you say:

1. Madam; b) Lady; c) Mrs; d) Excuse me, please.

1. If you want to address an American tourist (Mrs Jane Hardy) whom you have known for a few days, you say:

1. Madam; b) Mrs Hardy; c) Jane

1. If you want to address a British scientist (Doctor John Brown) aged 50, you say:

1. Mr Brown; b) Dr Brown; c) Doctor; d)John.

1. If you want to address a visiting English teacher called Helen Parker, aged 25-30 (unmarried), you call her:

1. Helen; b) Miss Helen; c) Miss Parker; d) Miss.

Ex.2. How would you address the following people?

1. a girl of 18, unmarried (Judie Brown);
2. a married woman aged 35 (Elsie Smith);
3. a stranger of 25\75;
4. a university professor (David Clark);
5. your English teacher;
6. a friend of your own age;
7. your father;
8. your uncle (John Brighton);
9. Peter Burnett's father (mother);
10. An elderly woman in the street who seems to have lost her way (you want to help her).

Ex.3. Insert a suitable form of address in the blank spaces.

1. “I hope it’s nothing serious,...” (to your doctor, Jack Wilson).
2. “..., how nice to see you again after such a long time” (to your friend, Jane Walsh).
3. “Yes, ..., I’ll try not to forget about it” (to your friend, Martin Blackwood).
4. “…, I wonder if you could find time to read my paper” (to a university professor, John Bridges).
5. “…, could you tell me the way to the nearest post-office?” (to an elderly man in the street).
6. “…, this is my friend James (to your mother).

Ex.4. Insert a suitable form of address for each case.

“Thank you..., I think I can manage myself.”

1. to your father;
2. to your friend Michael Black;
3. to your teacher;
4. to your friend’s father (William Graind);

“Yes,...she is waiting for you”

1. to Peter Miller, aged 35 (you don’t know him well);
2. to the family doctor, Alan Price;
3. to your sister Helen;
4. to Mrs Alice Blackboot, a neighbor, aged 82.

1. What have you found out during the lesson?

Open your diaries and write down your home task. You have to make up the dialogues. Your marks are…

So the lesson is over. Good-bye.

The people of any country have their own culture, which is difficult to understand simply from books or films. And the residents of England are no exception in this regard. In order to fully understand the rhythm of life of another country, learn the rules of good manners, including in the business world, the culture of communication and behavior, you need to live there for at least some time.

The basic cultural norms for residents of European and other developed countries are similar, but there are some etiquette peculiarities. Thus, English etiquette is based on the character traits inherent in the English.

Among them are politeness, tolerance, restraint, correctness, and equanimity.

Residents of England always follow the rules of etiquette, which many foreigners are amazed at. English politeness and equanimity in any situation are the subject of ridicule from strangers, but no one would have the desire to call someone who adheres to strict rules of etiquette rude. England is the country where the concept of a “true gentleman” originated. To become one, you need to have impeccable manners and observe etiquette.

It is worth noting that English etiquette has changed somewhat over the centuries, although the basic formalities have remained the same. For example, in England during the reign of Queen Victoria, it was customary to be late for social events so that no one would think that the person was in a hurry to this meeting, abandoning all his affairs.

Now being late is considered a sign of tactlessness and disrespect for the owners of the house, but no one comes to meetings in advance, so as not to cause them trouble. Modern rules require that guests arrive exactly on time, which many English people successfully comply with.

Rules of behavior and communication for English people

In communication, true Englishmen are reserved and unemotional. Discussing something loudly, gesticulating or otherwise expressing your emotions is considered bad manners. For the British, excessive expression of emotions is considered a manifestation of theatricality, and therefore insincerity. Moreover, they will smile at you during a conversation no matter how they treat you personally.

Flattering and showering compliments on your interlocutor is one of the rules of etiquette in England. Such is the variety of politeness the British have.

If you can show admiration to your opponent, then admiring yourself and bragging is a sign of bad taste. When talking about himself in a situation that requires this, a person is even inclined to somewhat belittle his achievements, rather than show vanity and complacency. This feature of etiquette in England originates from proper upbringing, since the younger generation is usually praised for modesty and restraint.

An Englishman who openly entered into conflict is nonsense.

Even if the rapid development of the conversation forces him to indicate his position, the Englishman will try to avoid confrontation. If he managed to be drawn into a dispute, he will still continue to behave like a gentleman: he will not get personal, calmly outline his position and listen to the opinion of his interlocutor. This coldness and stiffness of the British often drives representatives of other nations, who want to break loose and throw out their emotions, to despair.

Code of conduct prohibits keeping your hands in your pockets while talking. Hands should always be in sight of the interlocutor. Like many other nations, this is considered a sign of openness and sincerity.

Etiquette requires the British to have a sense of self-esteem, which is revered not only among the inhabitants of Foggy Albion. Asking for help, complaining, seeking sympathy from others is not accepted here. You need to “keep your face” in any situation.

Making acquaintances in England is quite difficult. English etiquette dictates that acquaintance can only be made through an intermediary. Therefore, it is a common situation when even neighbors do not know and do not communicate with each other, since they were not introduced to each other, and addressing a stranger is considered indecent.

Although this rule applies more often to residents of large cities. In villages or small provincial towns, people get along with each other quite quickly and will certainly be able to support a conversation about the weather that is so common in England.

When greeting, the British shake hands, and do it quickly and easily, without holding someone else's hand in theirs. In general, physical contact for the British is a forced necessity: when greeting, even women only pretend to exchange kisses and make a characteristic sound. Familiar gestures in the form of patting on the shoulder or ruffling hair are considered the height of tactlessness.

All conversations in English society come down to discussing the weather, news and other unimportant things. Even during a business conversation, they spend some time talking about neutral topics. Asking too personal questions, asking about money and family relationships is not accepted in England. It is considered absolutely normal to answer the question “How are you?” answer “How are you?”

Foreigners who really start talking about the state of their affairs evoke a feeling of hostility among true Englishmen.

The British try not to let anyone into their personal lives and expect the same attitude from others.

It is not accepted in society to make eye contact, especially in situations of forced contact, for example, on public transport. It is also a sign of bad parenting to look at a newspaper or book that another person is reading.

On the other hand, such reserved and cold English people have a sense of humor, which naturally differs from humor in other countries. But what cannot be taken away from them is the correct reaction to jokes and practical jokes. It is impossible to be offended by a prank or a joke directed at yourself in England, because then you will seem like an angry and ill-mannered person.

British behavior at the table

The people's adherence to tradition does not allow them to even be late for lunch or dinner in their own home, as well as for the well-known traditional five o'clock tea party. At the table, etiquette is observed by everyone, even in your own home. All cutlery necessary for a specific food should be used at home, as well as during social events and feasts in a restaurant.

During a social lunch or dinner, it is not customary to whisper to your neighbor at the table; the conversation should be general and everyone should hear it.

But this rule, like many other rules of behavior at the table, is typical not only for residents of England.

After dinner in a restaurant or other public establishment, it is customary to thank the waiter with a tip, but you should not do this for show: handing over money in person is uncivilized. They should be left under a napkin or under a plate.

After visiting, you should send a message of gratitude to the hospitable host or hostess of the house.

Business etiquette in England

Business communication also has a lot of nuances, so it is quite difficult to have a joint business or establish connections with representatives of England. Business etiquette involves observing many rules and formalities, both during acquaintance and during further negotiations.

At the beginning of communication, a colleague of younger age is introduced to an older one, and a colleague of lower status is introduced to a higher one. If both the age and status of new acquaintances are equal, it is customary to introduce first the one with whom the intermediary is more familiar.

It is customary to address a business partner by last name until they offer to switch to first names. In addition, it is additionally worth finding out if your friend has titles, and be sure to use them when meeting.

British business etiquette is based on such character traits as clarity and thoroughness. They always strive to rely on numbers and facts, and do not depend on mood or emotions. Negotiations can take a very long time, despite the fact that the British do not delay them in any way. They begin those communications that involve some kind of business purpose without delay, almost immediately moving from formalities (talking about the weather, etc.) to action.

If giving flowers, sweets or a book when going to visit someone is quite acceptable, then any gifts between business partners are inappropriate.

Pleasant, easy, non-binding communication, lack of arrogance and intrusiveness, adherence to traditions and ancient principles - this is what distinguishes the behavior of a well-mannered Englishman.

Business etiquettee

Business etiquette is made up of significantly more important things than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people.

People are a key factor in your own and your business’ success. Many potentially worthwhile and profitable alliances have been lost because of an unintentional breach of manners.

The most important thing to remember is to be courteous and thoughtful to the people around you, regardless of the situation. Consider other people's feelings, stick to your convictions as diplomatically as possible. Address conflict as situation-related, rather than person-related. Apologize when you step on toes.

Make it a point to arrive ten or fifteen minutes early and visit with people that work near you. When you’re visiting another site, linger over a cup of coffee and introduce yourself to people nearby. If you arrive early for a meeting, introduce yourself to the other participants.

Keep notes on people. There are several “contact management” software applications that are designed for salespeople, but in business, nearly everyone is a salesperson in some capacity or another.

Social rank or class is a cornerstone of social interaction in many cultures. The corporate climate in the United States is no exception. People tend to feel uneasy until they’ve seen an “organizational chart” or figured out who reports to whom. They feel that it is more important to show respect and practice etiquette around superiors than around peers or subordinates.

The only thing you owe your boss above and beyond what you owe peers and subordinates is more information. Unobtrusively be sure he or she knows what you’re doing, is alerted as early as possible to issues that may arise, and is aware of outcomes and milestones.

If you’re traveling on business to a foreign destination, or have visitors here, it is a good idea to learn as much as you can about the culture they are coming from and make appropriate allowances.

Items to consider:

• Language (make an effort to learn theirs if possible, but don’t pretend to be fluent unless you have many years of study under your belt!)
• Time zones
• Working schedules
• Holidays
• Food customs (table manners, use of implements, etc.)

It can be insulting to your coworkers or clients to show a lack of concern about your appearance.

Being wrinkled, unshaven, smelly or unkempt communicates (intentionally or not) that you don’t care enough about the situation, the people or the company to present yourself respectfully.

If you think a situation may call for dress slacks, wear a dress shirt and tie. If you have any inkling that a suit may be called for, dress to the nines.

Women’s clothing is a bit more complicated, but again, err on the side of conservative and dressy.

The important thing to remember is that if you strive to make the people around you feel comfortable and valued, you have succeeded whether you’re perfectly in compliance with these or any rules you’ve read.

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If you plan to work in the United States of America or Great Britain, or simply do business with Americans and British, then you cannot do without without knowledge of business etiquette .

Knowing the characteristics of cultures, behavioral habits, unacceptable words and expressions is the first thing you have to become familiar with. In our article we will dwell in detail on the main rules that are accepted in the business community of these two countries.

Good manners will open doors that the best education cannot.

Good manners will open doors that the best education cannot open..

~ Clarence Thomas

Chapter One: Business Meeting with the British

Characteristics of a British businessman

Humor and understated statements are an integral part of British business communication. The ability to read between the lines is also very useful here.

Remember!

Punctuality is very important in business meetings, but a little lateness is acceptable for dinner parties. Business meetings are held according to a planned program, which must be strictly adhered to.

The United Kingdom is made up of England, Scotland, Wales and Northern Ireland, and each state is proud of its own heritage.

So be extremely careful contact your British colleagues as “English” until you are 100% sure that they are definitely from England. Otherwise, you risk offending the person and your business relationship will not work out from the very beginning.

Not everyone in the UK is English, there are also Irish and Scots

Greetings and meetings with the British

If you are meeting for the first time, shake hands fairly firmly and be sure to make eye contact. As for business cards, then There are no special business rituals in British culture. If you are offered a business card, simply accept it by sneaking a glance at the information on it.

After meeting, you can call your new “partner” by name. This is what the British usually do.

Academic titles are not usually used, especially "Doctor" (unless you are referring to a medical term), so if you refer to yourself with a specific title, then it may be taken as an arrogant gesture.

British dress code

Dress code in British business culture is usually slightly conservative, although this depends on the sector you operate in and how long ago your company was established. Some creative, young companies and startups allow employees to come to work in neat casual clothes.

But if you have a meeting with a client, you will need to dress more strictly. Many traditional companies, on the other hand, and especially the financial sector, still require adhere to the strict canons of a conservative dress code.

If you are in doubt which clothes are best to choose, choose the official one. For men - a dark suit, for women - either a dark suit or a conservative dress.

Many companies do not require a dress code at work, but if you are a serious business person, it is better to dress formally.

Secrets of doing business with the British

Allegory is a key aspect of communication in British business culture. This is very important to remember when communicating in business circles. Keep contextual meaning in mind as well when understanding English speech.

The British strong antipathy to open conflicts, so they make every effort to remain polite. It follows that some of their statements may be unclear and indirect. Polite phrases are used so as not to offend the interlocutor.

It is considered extremely rude to directly and sharply contradict someone. If you are too direct, you may be perceived as too arrogant and aggressive, which may hinder the development of good business relationships.

Famous British humor

Humor is also an important tool to be able to use in British business society. It is often used to elevate mood and reduce stress.

Conclusion

After carefully analyzing the differences in the business cultures of America and Britain, it turned out that it is impossible to build a successful business without taking into account features of the worldview of a business partner .

The British are very reserved and rarely show strong emotions when doing business. They use circumlocution, humor, and understated language to maintain a quiet and relaxed environment.

However, sometimes it is difficult to understand how British business partners perceive things, people and the situation as a whole. In any case, be very polite and reserved, speak quietly and try not to gesticulate too much.

Americans are more relaxed, they joke a lot. They like to associate with positive people who look good.

In any case, you can always come to an agreement with all people and find a common language. And so that you don’t have any problems with your foreign business partners, we suggest you take our course

You will be able not only to introduce your company, talk about your job responsibilities and current tasks, but also to successfully participate in discussions, communicate on the phone, write a resume and respond to e-mails.

Knowledge of speech etiquette will greatly simplify relationships with foreign partners.

As you know, the United Kingdom consists of four countries: England, Scotland, Wales and Northern Ireland. This is important not only from a geographical point of view; we must remember the strong sense of national pride inherent in each of these peoples.

The words English and British mean completely different things. A resident of Scotland, Wales, Northern Ireland can be called British (although many of them do not like this), but in no case English.

An Englishman is only a resident of England. Residents of Scotland are called Scots, Wales - Welsh, and Northern Ireland - Irish. Never call a Scotsman, a Welshman or an Irishman an Englishman.

In turn, although the United Kingdom is part of the European Union, the British do not like to be called Europeans. This is important when discussing issues concerning the European Union.

It is also worth remembering that Northern Ireland borders the Republic of Ireland - these are different countries. Northern Ireland is part of the United Kingdom, Ireland is not. It would be a mistake and almost an insult to call a resident of Ireland British.

What are they?

Each of the countries that make up the United Kingdom has its own history, culture and ancestral language. Separatist sentiments are quite strong in them, so be sensitive when discussing these issues and do not raise this topic first.

The British are quite restrained in their behavior, especially compared to representatives of the United States or southern European countries. Correctly, they do without violent gestures and exaggerated emotions. They do not tolerate familiarity, so do not rush to put your hand on the shoulder or put your arm around the waist of new acquaintances.

Have you ever taken part in business meetings with the British? What did you remember, what surprised you? Tell us about it in the comments!